Jobs in the United States

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Structural Engineer | PE/EIT
FRANKFURT-SHORT-BRUZA ASSOCIATES PC
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…environment - working closely with architects, engineers, and technical specialists to deliver innovative, buildable, and code‑compliant…
Added just now
Systems Administrator
Interface Inc
Scottsdale, AZ
Provide Tier III infrastructure support and technical leadership to IT support teams.
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IT Helpdesk
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The IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along…
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Custom Software Engineer - 6588434
Accenture Flex LLC Company
United States
Work location will be Memphis and requires being onsite 5 days per week with the client
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Salesforce Product Owner/Strategist
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Remote, United States
…within the Salesforce platform, and designing solutions that support those goals. It's a business-oriented role, distinct from a purely technical or design-focused one, emphasizing the…
Added 1 min ago
Senior Hardware Reliability Test Engineer – Electrical Systems & Power Electronics
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- BS in Electrical Engineering, Computer Engineering, or a related technical discipline.
Added 1 min ago
Engineer II, Sustainability
American Bureau of Shipping
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Support the department's different projects, services, and other activities.
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Senior Engineer, Conjugation Development
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Added 3 mins ago
EC
Consulting Associate, Environmental Due Diligence
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- $74,000 to $95,293 USD / year
Support clients in achieving compliance and operational excellence during mergers, acquisitions, and divestitures.
Added 3 mins ago
IG
Senior Transmission Planner
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Remote, United States
- From $65 USD / hour
Bachelor’s degree in Electrical Engineering or related field.
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IG
Electrical Distribution Engineer
Insight Global
Remote, United States
- From $55 USD / hour
- Support project estimates, schedules, technical questions, and field/design issue resolution.
Added 3 mins ago
Field Technician I
UES
Kingsport, TN
As a Field Technician, you'll play a hands-on role supporting engineering, environmental, construction, and materials testing projects that help create safer infrastructure, stronger…
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Construction Materials Testing Technicians | Levels I–IV
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…communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across…
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Forensic Engineer
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Gainesville, FL · Panama City, FL
Active PE license required
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SOI Archaeologist
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…communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across…
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Field Technician I - Night Shift
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Phoenix, AZ
This is an excellent opportunity for someone who enjoys working outdoors, learning technical skills, and building a long-term career in the engineering and construction industry. UES…
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Field Technician I
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We are seeking a motivated and hands-on Field Technician I to join our team and support engineering, environmental services, materials testing, and inspection projects throughout Nevada. In…
Added 4 mins ago
Engineering Technician Intern
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The Engineering Technician Intern provides hands-on support to build fixtures, perform tests, evaluate product failure modes, and document results. In addition, the position will be…
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Motor Technician III
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…fast-paced environment. This role requires attention to detail, technical aptitude, and a commitment to ensuring the safe and efficient operation of mud…
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Public Finance Planner I
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Director, Talent Development
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Lead talent attraction strategies and delivery across skilled trades, field operations, engineering, customer service, professional, and leadership roles.
Added 5 mins ago
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Senior Electrical Engineer
GPAC
Los Angeles, CA
- $110,000 to $140,000 USD / year
Professional Engineer (PE) license required
Added 5 mins ago
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Professional Civil Engineer
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Lewisburg, PA
- $100,000 to $150,000 USD / year
Professional Engineer (PE) license required
Added 5 mins ago
Senior Engineer, Water
T.Y. Lin International
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TYLin is looking for a senior engineering professional to join our dynamic Water team in Washington State. In this role, you will be responsible for technical leadership, project…
Added 5 mins ago
Project Engineer - Seattle
SCJ Alliance
Seattle, WA
Most Seattle staff work in the office three or more days per week, with some flexibility for a hybrid schedule · SCJ does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship

Insight

Engineer Support Services

Austin, United States

Apply on insight.eightfold.ai About employer

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Job details

Apply by: May 10, 2027
Experience: 3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Requisition Number: 106962

Engineer Support Services

Location: This role is fully onsite in Austin, TX

Salary: $115,000 / annualized

Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

We are seeking a highly motivated, customer-focused IT Tech Support Specialist to provide onsite technical support at our Austin, TX location. This role serves as a key onsite technology resource, delivering Level 2 support, resolving complex hardware and software issues, supporting end-user technology initiatives, and minimizing disruption to business operations.

The successful candidate will demonstrate strong technical ownership, excellent communication skills, professionalism, urgency, and discretion while supporting a fast-paced enterprise environment.

What you’ll do:

Desktop and End-User Support

Provide hands-on Level 2 technical support for onsite employees.
Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, and enterprise applications.
Diagnose and resolve hardware, software, network connectivity, authentication, and peripheral issues.
Support desktops, laptops, HP Thin Clients, mobile devices, printers, and conference room technology.
Troubleshoot Citrix VDI issues involving connectivity, performance, authentication, sessions, and user profiles.
Provide remote support when required.

Incident Management and Escalations

Manage incidents and service requests through ServiceNow.
Prioritize work based on business impact, urgency, and established service-level expectations.
Maintain accurate ticket documentation, troubleshooting steps, and resolution details.
Collaborate with Infrastructure, Engineering, Security, and other technical teams to resolve complex issues.
Communicate status, impact, and next steps clearly to users and stakeholders.
Identify recurring issues and contribute to problem management and long-term remediation.

Executive and Business-Critical Support

Deliver responsive, professional technical support to business users and senior stakeholders.
Provide high-touch support for time-sensitive and business-critical technology issues.
Support meeting room technology, video conferencing, and collaboration tools.
Maintain discretion and take end-to-end ownership of escalated issues.

Endpoint Management and Deployment

Configure, deploy, maintain, and troubleshoot corporate workstations and mobile devices.
Support device provisioning, software installation, replacement, and lifecycle activities.
Assist with endpoint management platforms such as Microsoft Intune and MobileIron.
Support employee onboarding, offboarding, workstation transitions, and technology refreshes.
Maintain accurate hardware inventory and asset records.

Operational Excellence

Follow IT security policies, identity verification procedures, and operational controls.
Maintain technical documentation and contribute to knowledge base improvements.
Identify opportunities to improve service delivery and reduce recurring incidents.
Collaborate with regional and global Tech Support teams to provide consistent support.
Participate in technical projects, system upgrades, migrations, and enterprise rollouts.

What we’re looking for:

3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Strong troubleshooting knowledge of Windows 10/11 and Microsoft 365 applications.
Experience supporting Citrix VDI or similar virtual desktop technologies.
Working knowledge of Active Directory, Microsoft Entra ID, and Group Policy.
Familiarity with Microsoft Intune, MobileIron, or similar endpoint management platforms.
Experience with ITSM platforms such as ServiceNow.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and enterprise networking fundamentals.
Experience supporting iOS and Android mobile devices.
Excellent written and verbal communication skills, customer service orientation, and analytical problem-solving ability.
Ability to manage competing priorities, work independently, and communicate technical information to nontechnical audiences.
Professional presence and confidence supporting senior stakeholders and executive-level users.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Austin || Texas (US-TX) || United States (US) || Engineering || None || US - Austin, TX ||

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Jobs in the United States