Jobs in the United States

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Added 1 min ago
Founding Hardware Integration Engineer
Gallatin
El Segundo, CA
…and operations. You’ll own integration work end to end with senior engineers around you to learn from and push on as well as junior engineers to help mentor and…
Added 3 mins ago
HF
Resident Services Assistant $16-$23.25 (Full-Time)
Holliday Farms Senior Living
Zionsville, IN
- $16 to $23.25 USD / hour
- Full-time
You must have the ability to frequently lift and/or move items up to 50 pounds · Must have a clean driving record as per the insured’s policy
Added 4 mins ago
Senior Software Engineer, Infrastructure, Google Cloud Compute Infrastructure
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 9 mins ago
O
Lead Principal Reliability Engineer - Mechanical (Nashville, TN on-site)
Oracle
Salem, OR
- $126,200 to $264,100 USD / year
As a Senior Reliability Engineer – Mechanical , you will lead mechanical reliability strategy and improvement efforts for mission-critical cooling systems supporting OCI data centers. This…
Added 10 mins ago
Engineer Support Services
Insight
Austin
Deliver responsive, professional technical support to business users and senior stakeholders.
Added 12 mins ago
Lead Process Engineer 1 - Oil & Gas
Sargent & Lundy
Englewood, CO
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 15 mins ago
AF&F ENGINEERING/PROGRAM MANAGEMENT
Strategic Systems Programs Office
Washington Navy Yard, DC
Added 15 mins ago
O
Lead Principal Reliability Engineer - Mechanical (Nashville, TN on-site)
Oracle
Washington, DC
- $126,200 to $264,100 USD / year
As a Senior Reliability Engineer – Mechanical , you will lead mechanical reliability strategy and improvement efforts for mission-critical cooling systems supporting OCI data centers. This…
Added 15 mins ago
Lead Firewall Engineer
Leidos
Washington, DC
Must have active DoD TS/SCI security clearance · Must have a Juniper, Cisco, or Palo Alto certification prior to start
Added 15 mins ago
IG
Practice Application Architect
Insight Global
Washington, DC
- $80 to $115 USD / hour
…This interim requirement is primarily intended to strengthen senior coverage within IT Practice Applications. The primary focus of the role is to provide senior technical support,…
Added 15 mins ago
AI Native Cloud and Platform Architect - Senior Manager
EY
Washington, DC
To qualify you must have
Added 15 mins ago
Cloud Engineer and Site Reliability (SME) - Senior Manager
EY
Washington, DC
To qualify you must have
Added 15 mins ago
Senior Software Engineer
Evolent
Washington, DC
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during…
Added 15 mins ago
Assistant Project Manager
Georgetown Univerisity
Washington, DC
Must have excellent oral and written communication skills
Added 15 mins ago
Senior Capital Program Manager, Design & Configuration Management
Washington Metropolitan Area Transit Authority
Washington, DC
Lead the programs that shape the future of Metro's infrastructure. As the Senior Capital Program Manager for the Design & Configuration Management team, you will oversee a critical…
Added 15 mins ago
Senior Naval Architect - Clearance Required
Cydecor, Inc.
Washington, DC
Cydecor is seeking a Senior Naval Architect to provide support to a Naval Sea Systems Command (NAVSEA) customer.
Added 15 mins ago
Senior Navy Electronics Engineer - Clearance Required
Cydecor, Inc.
Washington, DC
Cydecor is looking for a highly experienced Senior Navy Electronics Engineer with experience in electrical/electronic design, specifically focused on shipbuilding and defense systems.
Added 15 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Washington, DC
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 16 mins ago
Senior Electronic Test Engineer
Acuity Inc.
Washington, MO
We are seeking a dynamic and passionate Manufacturing Electronic Test Engineer to lead the support of our production as well as the development and deployment of test equipment. In this key…
Added 17 mins ago
CWE Professional Development Senior Specialist
Bechtel Corporation
Houston, TX
The CWE Professional Development Senior Specialist is a Grade 25 individual-contributor role dedicated full-time to advancing Construction Professional Development initiatives across…
Added 20 mins ago
Senior Software Engineer, Interfaces and Contracts, Amazon LEO, D2D Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- Experience setting technical direction across multiple teams and writing strategy narratives for senior leaders
Added 20 mins ago
Senior Software Engineer, Requirements , Amazon LEO, D2D Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Added 20 mins ago
Senior Hardware Development Engineer, AWS Mainstream Compute
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Cupertino, CA
Added 20 mins ago
Associate Analytics Engineer
Richemont North America, Inc.
NY
…products in line with the values of our Houses, through a process of permanent…
Added 23 mins ago
Software Engineer Senior Consultant I
Allstate Insurance Co.
Remote, United States
The Software Engineer, Sr Consultant II to Lead Consultant, implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full…

Insight

Engineer Support Services

Austin, United States

Apply on insight.eightfold.ai About employer

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Job details

Apply by: May 10, 2027
Experience: 3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Requisition Number: 106962

Engineer Support Services

Location: This role is fully onsite in Austin, TX

Salary: $115,000 / annualized

Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

We are seeking a highly motivated, customer-focused IT Tech Support Specialist to provide onsite technical support at our Austin, TX location. This role serves as a key onsite technology resource, delivering Level 2 support, resolving complex hardware and software issues, supporting end-user technology initiatives, and minimizing disruption to business operations.

The successful candidate will demonstrate strong technical ownership, excellent communication skills, professionalism, urgency, and discretion while supporting a fast-paced enterprise environment.

What you’ll do:

Desktop and End-User Support

Provide hands-on Level 2 technical support for onsite employees.
Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, and enterprise applications.
Diagnose and resolve hardware, software, network connectivity, authentication, and peripheral issues.
Support desktops, laptops, HP Thin Clients, mobile devices, printers, and conference room technology.
Troubleshoot Citrix VDI issues involving connectivity, performance, authentication, sessions, and user profiles.
Provide remote support when required.

Incident Management and Escalations

Manage incidents and service requests through ServiceNow.
Prioritize work based on business impact, urgency, and established service-level expectations.
Maintain accurate ticket documentation, troubleshooting steps, and resolution details.
Collaborate with Infrastructure, Engineering, Security, and other technical teams to resolve complex issues.
Communicate status, impact, and next steps clearly to users and stakeholders.
Identify recurring issues and contribute to problem management and long-term remediation.

Executive and Business-Critical Support

Deliver responsive, professional technical support to business users and senior stakeholders.
Provide high-touch support for time-sensitive and business-critical technology issues.
Support meeting room technology, video conferencing, and collaboration tools.
Maintain discretion and take end-to-end ownership of escalated issues.

Endpoint Management and Deployment

Configure, deploy, maintain, and troubleshoot corporate workstations and mobile devices.
Support device provisioning, software installation, replacement, and lifecycle activities.
Assist with endpoint management platforms such as Microsoft Intune and MobileIron.
Support employee onboarding, offboarding, workstation transitions, and technology refreshes.
Maintain accurate hardware inventory and asset records.

Operational Excellence

Follow IT security policies, identity verification procedures, and operational controls.
Maintain technical documentation and contribute to knowledge base improvements.
Identify opportunities to improve service delivery and reduce recurring incidents.
Collaborate with regional and global Tech Support teams to provide consistent support.
Participate in technical projects, system upgrades, migrations, and enterprise rollouts.

What we’re looking for:

3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment.
Strong troubleshooting knowledge of Windows 10/11 and Microsoft 365 applications.
Experience supporting Citrix VDI or similar virtual desktop technologies.
Working knowledge of Active Directory, Microsoft Entra ID, and Group Policy.
Familiarity with Microsoft Intune, MobileIron, or similar endpoint management platforms.
Experience with ITSM platforms such as ServiceNow.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and enterprise networking fundamentals.
Experience supporting iOS and Android mobile devices.
Excellent written and verbal communication skills, customer service orientation, and analytical problem-solving ability.
Ability to manage competing priorities, work independently, and communicate technical information to nontechnical audiences.
Professional presence and confidence supporting senior stakeholders and executive-level users.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Austin || Texas (US-TX) || United States (US) || Engineering || None || US - Austin, TX ||

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Jobs in the United States