TS Software Lifecycle & Service Level Analyst

Required Skills & Experience

-Active Top Secret clearance with SCI eligibility -4+ years of relevant experience with a bachelor’s degree, OR 9+ years with a high school diploma -Experience supporting software lifecycle management or enterprise IT within a DoD or similarly regulated environment -Experience with software lifecycle planning, sustainment, patching, upgrades, and configuration/version management -Basic Knowledge of DoD cybersecurity requirements -Strong communication skills with the ability to coordinate across technical teams, vendors, program leadership, and other stakeholders

Nice to Have Skills & Experience

-Experience supporting simulation, test, or distributed training environments -Experience with Live-Virtual-Constructive (LVC) architectures -ITIL certification or hands-on experience with ITSM frameworks -Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM), or similar certification -Experience with DoD acquisition processes and service contracts -Experience managing enterprise software licensing and vendor agreements

• Knowledge of DoD cybersecurity requirements, including RMF, STIGs, DISA guidance, and patch management -Experience managing Service Level Agreements (SLAs), including vendor performance and support agreements

Job Description

Insight Global is seeking a Software Lifecycle & Service Level Analyst to support the Joint Integrated Test and Training Center – Nellis (JITTC-N). This individual will be responsible for managing software lifecycle activities and service support agreements across a DoD synthetic training environment, ensuring software remains secure, current, compliant, and operationally ready. The ideal Candidate will most likely have a System Administrator background and has done Lifecycle management for Software.

Responsibilities include, but are not limited to:

-Manage software throughout the full lifecycle, from acquisition and deployment through sustainment and retirement -Coordinate software patching, upgrades, releases, accreditation activities, and end-of-life transitions -Ensure software environments comply with DoD cybersecurity requirements, including RMF, STIG, and DISA guidance -Support testing and validation of software updates and new releases -Maintain software configuration control, version tracking, lifecycle documentation, and asset inventories Identify software lifecycle risks and coordinate mitigation plans with engineering, cybersecurity, and system administration teams -Manage and monitor Service Level Agreements (SLAs) with software vendors and mission partners -Track vendor performance, licensing, renewals, maintenance contracts, and technical support agreements -Coordinate corrective actions when vendors or support services do not meet established SLA requirements -Serve as a liaison between engineering, cybersecurity, program management, configuration management, procurement, vendors, and mission stakeholders -Support software readiness for interoperability testing and synthetic training events -Provide software lifecycle cost, sustainment, and vendor performance information to support acquisition and budget planning -Develop and maintain dashboards, reports, briefings, SOPs, and other lifecycle documentation

Compensation: $58–$60/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.