TS/SCI Deskside Technician

Required Skills & Experience

Active TS/SCI 3+ years of enterprise Tier II desktop or field support Bachelor’s degree, or 4 additional years of related experience Current DoD 8570/8140 IAT Level I certification Windows 10/11, hardware, peripherals, and printer support Microsoft 365, Active Directory, and Group Policy experience TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting MECM/SCCM, Intune, or similar endpoint management experience Disk encryption experience, such as BitLocker Enterprise ITSM ticketing and SLA experience Strong troubleshooting, customer service, and communication skills Able to lift/move IT equipment up to 50 lbs. Available for assigned shifts and after-hours on-call rotation

Nice to Have Skills & Experience

• ServiceNow experience including Incident, Request, Knowledge, CMDB, Service Catalog, and Virtual Agent
• Experience supporting NIPRNet, SIPRNet, and JWICS environments
• Classified-system handling experience
• DoD/DoW or other compliance-driven Federal IT experience
• DISA STIG knowledge
• ACAS/Nessus vulnerability scanning and remediation
• POA&M experience
• VDI support experience
• Classroom/training technology and A/V support Mobile device and MDM enrollment/troubleshooting experience

Job Description

This position requires a U.S. TS/SCI Security Clearance and is hybrid in Stafford, VA. The position is willing to pay between $70,000-$90,000 depending on experience and qualifications.

Insight Global is seeking a Deskside Technician (RKB) - TS/SCI Cleared for a top federal technology and defense client supporting an enterprise environment of approximately 13,000 users. This candidate will serve as a hands-on Tier II technical expert supporting classified and unclassified environments, including NIPRNet, SIPRNet, and JWICS. The technician will troubleshoot complex endpoint, Microsoft 365, network connectivity, printer, and classroom technology issues while managing secure configurations, workstation deployments, vulnerability remediation, and escalations. This is an excellent opportunity for a cleared IT professional who enjoys independently solving high-impact technical problems in a mission-critical environment.

Day-to-Day:

• Own complex Tier II desktop, hardware, software, peripheral, printing, and connectivity issues
• Diagnose root cause and determine whether issues require Tier III, engineering, or vendor escalation
• Evaluate endpoint configurations, Group Policy, permissions, profiles, and applications against enterprise baselines and STIGs
• Implement endpoint fixes using administrative tools and credentials
• Plan and execute workstation deployments, refreshes, imaging, data migrations, and post-deployment security validation
• Troubleshoot enterprise printers/MFDs, drivers, queues, firmware, print servers, and related vendor issues
• Ensure classroom laptops, networking, and A/V technology are ready for training sessions
• Evaluate cybersecurity impact of configuration changes and assist with vulnerability/POA&M remediation
• Analyze recurring escalations and create permanent fixes, SOPs, and Tier I knowledge articles
• Manage hardware lifecycle/inventory recommendations and complete customer-confirmed ticket closure documentation