Tier 1 Help Desk Support

Required Skills & Experience

Qualifications:

• Experience working with ticketing systems. At least 1 year in a fully remote environment
• Personable, connectable, and strong phone presence
• Familiarity with any ticketing system (Ezvista experience is rare but helpful)
• Strong customer service skills and ability to work independently •Quick learned with the ability to adapt to new systems and processes •Ability to work in a fast-paced environment and manage multiple priorities •Manage a high volume of incoming technical support requests while maintaining quality and efficiency

Nice to Have Skills & Experience

• Provisioning Experience
• Prior overnight or off-hours support experience
• Experience working in a healthcare industry

Job Description

A large healthcare client of ours is looking for Remote Help Desk Support professional to join their growing team. This role is an essential part of the IT Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.

Key Responsibilities:

• Answer and resolve incoming technical support calls with professionalism and efficiency
• Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
• Handle escalation points as necessary
• Utilize downtime to perform provisioning tasks - prior provisioning experience is a plus but not required
• Maintain clear communication with the team and document interactions appropriately Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments

There will be a training period ranging from 3-6 months where all candidates will work 9- 5:30 EST with a 30 minute lunch, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, but shift preferences will be made.

Compensation:

$16-$20 per hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.