Technology Trainer

Required Skills & Experience

• Bachelor’s degree level or equivalent required
• Bachelor’s degree in Digital Education, Information Systems, Teaching or related learning or technology field preferred
• A minimum of five years’ related job experience considered in lieu of a bachelor’s degree
• Microsoft Certified Trainer certification or an equivalent adult learning and development certification is preferred, E.g. Certified Professional in Learning and Performance

Job Description

The Senior Technology Trainer provides a variety of professional, high-level technology training services to the lawyers and staff of the firm through in-person and remote training delivery. They identify training service requirements through training needs analysis, training requests, technology initiatives, office outreach, feedback, and service desk reports. The Senior Technology Trainer takes action to meet training demand by working with global and local training and technology teams to develop and implement effective training programs using a variety of different educational skills, tools, mediums, and software.

Provides assistance and training to end users for firm-approved applications in a variety of different methods (e.g., classroom, one-on-one, video, online eLearning systems and remote virtual learning)

2. Works with attorneys and business services team members in the office and across other locations to identify training needs, creating classes designed to promote learning and the most effective use of technology
3. Conducts training needs analysis and supports the development of innovative programs to meet those needs and promote the use of technology to improve individual and team performance
4. Builds a comprehensive knowledge of the workflow, applications and practices of lawyers and other employees to support the delivery of consultative training
5. Evaluates and customizes training in order to meet the specific needs for new hire and onboarding training, technology rollout training, or ongoing education initiatives
6. Actively contributes ideas for service improvement including new courses, delivery, and learning methods using a continuous improvement framework
7. Provides training via hands-on in-person group classes, demonstrations, one-on-one training, video conferencing, and other remote learning tools

Targeting $90-125K salary