Technical Writer

Required Skills & Experience

• 8-10 years of Technical Writing experience
• Bachelor’s degree
• Technical writing experience specifically supporting software products
• Strong experience creating customer-facing documentation
• Experience creating user guides, FAQs, and guided walkthroughs
• Experience working with Azure DevOps or similar software/product backlogs
• Comfortable reviewing feature information within a backlog and using it to develop documentation
• Experience working directly with SMEs to gather and clarify information
• Strong content development and technical writing skills
• Strong written and verbal English
• Self-starter who can learn independently and work with minimal supervision Located in or able to support Central/Eastern U.S. hours

Job Description

UL is looking for an experienced Technical Writer to support a software product that has a large number of existing features but needs stronger customer-facing documentation. This person will work with subject matter experts to understand different features, gather the necessary information, and turn it into clear, professional content for customers. This will include user guides, FAQs, and guided walkthroughs that help customers understand how to use the software. The Technical Writer will also use Azure DevOps and the existing product backlog as a source of information to understand features and determine what needs to be documented. This person needs to be a strong self-starter who can learn the product, ask the right questions, and create content.