Technical Support Representative

Required Skills & Experience

• High School diploma or GED
• Spanish Speaking (Bilingual with English!)
• Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components o Hands on Experience: mechanic or technician o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
• Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
• Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
• Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone

Nice to Have Skills & Experience

• Associates Degree or bachelor's degree (Automotive Technology, Engineering)
• Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
• ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
• Heavy or Medium Truck experience
• Previous experience or knowledge on air disc brakes
• Hands on vehicle repair experience

Job Description

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.