Technical Operations Engineer – INTL India

Required Skills & Experience

Development:

-JavaScript -React -GitLab for source control, code reviews, and CI/CD -Experience building and consuming REST APIs -Basic database knowledge -Scripting and automation -Experience troubleshooting web applications

Project Management / Operations:

-Jira -Agile methodologies -Requirements gathering -QA/UAT coordination -Technical documentation -Issue triage and prioritization -Cross-functional communication

Nice to Have Skills & Experience

-Python -SQL -Experience with Canvas or Learning Management Systems -Experience with Docker -Cloud platform experience (AWS, Azure, or GCP) -Experience with workflow automation tools

Job Description

Job Description Summary:

The Technical Operations Engineer serves as a key contributor responsible for ensuring the successful operation, support, and continuous improvement of internally developed applications and platforms. This role combines Tier 2 application support, project coordination, and software development to improve operational efficiency and enhance the user experience.

Initially, this position will focus on resolving escalated application support requests, investigating technical issues, coordinating cross-functional initiatives, and documenting solutions. As operational support responsibilities transition to other teams, this role will increasingly contribute to application enhancements, automation, and software development efforts that improve platform capabilities and reduce operational overhead.

The ideal candidate is a technically curious problem solver who enjoys troubleshooting complex issues, collaborating across teams, and building solutions that improve both systems and processes.

Essential Duties & Responsibilities:

-Provide Tier 2 application support by troubleshooting complex issues, identifying root causes, and resolving incidents within established SLAs. -Collaborate with Engineering, Product, Infrastructure, and business stakeholders to coordinate issue resolution and project execution. -Analyze recurring support requests and recommend process improvements, documentation, or automation opportunities. -Participate in project planning activities by tracking milestones, coordinating deliverables, and facilitating communication across teams. -Assist with backlog refinement, requirements gathering, sprint planning, and Agile ceremonies. -Coordinate User Acceptance Testing (UAT) activities and validate completed work prior to production deployment. -Create and maintain technical documentation, knowledge base articles, and operational procedures. -Develop small application enhancements, bug fixes, utilities, and automation scripts to improve operational efficiency. -Participate in code reviews and contribute to GitLab source control and CI/CD practices. -Build and maintain integrations using REST APIs and modern development practices. -Continuously identify opportunities to eliminate repetitive manual work through automation and process improvements. -Monitor application health and proactively identify issues affecting system performance or user experience. -Build strong relationships across teams while serving as a trusted technical resource.