Required Skills & Experience
Senior-level experience advising enterprise customers on identity security, identity governance, IAM, or IGA programs Demonstrated experience performing current-state identity assessments and developing future-state IAM or IGA roadmaps. Hands-on knowledge of role-based access control, including role design, governance, ownership, lifecycle processes, and least-privilege considerations. Experience designing or governing an enterprise application-onboarding program for identity-governance platforms. Strong knowledge of SailPoint implementation and product best practices, including the ability to guide implementation partners and technical delivery teams. Experience evaluating customization versus product-native configuration, with the technical ability to solve complex problems using product extensibility capabilities. Executive-level customer communication and stakeholder-management skills, including the ability to present recommendations, maintain partner relationships, and mentor junior resources.
Job Description
This individual will advise enterprise customers and implementation partners on identity-security strategy, assess current identity environments, and develop future-state roadmaps for successful program delivery. They will guide implementation teams on product best practices, RBAC, application onboarding, SaaS adoption, and the appropriate use of custom solutions and extensibility capabilities. This is a senior, customer-facing Professional Services role requiring executive-level communication, technical credibility, program oversight, and the ability to mentor delivery resources.
Day-to-Day Responsibilities:
- Serve as a trusted advisor to customers and implementation partners, providing strategic direction for enterprise identity-security programs.
- Assess customers’ current identity landscapes and develop practical future-state identity roadmaps.
- Design and mature role-based access control and application-onboarding programs aligned with identity-governance objectives.
- Guide implementation teams toward recommended delivery approaches and ensure SailPoint best practices are followed throughout the project.
- Evaluate requirements for custom tools, explain the benefits and risks of customization, and recommend product-native or extensibility-based alternatives when appropriate.
- Partner with advisory leads, program managers, product teams, and other cross-functional stakeholders to identify risks and recommend program changes.
- Identify, document, and present SaaS product-adoption gaps, then recommend ways customers can improve product consumption.
- Mentor junior implementation resources and contribute hands-on technical solutions through the product’s extensibility platforms when complex problems arise.