T1 NOC/Help Desk

Required Skills & Experience

• 1+ years of experience within a call center / helpdesk environment
• Excellent communication and customer service skills
• Basic understanding on IT lingo and able to escalate tickets to the tier 2 group -Shift: 7am - 3pm

Nice to Have Skills & Experience

• Physical security experience (access controls, CCTV, cameras, etc)
• Data center experience
• IT certifications (A+, Network+, Security+)

Job Description

An employer is looking for a NOC Help Desk candidate in the Bridgewater, NJ, area. The specialist will be the first line of support for their customers. The position will be mostly customer service with the opportunity to learn technical network skills and troubleshooting. They will be working off a ticketing system to answer customer issues, monitor security systems, and complete routine IT tasks.