System Administrator 1

Required Skills & Experience

Requirements

Experience working within an IT ticketing system Experience supporting or administering phone/voice systems Ability to mentor and provide technical guidance to Service Desk team members Basic understanding of security tools and security concepts Experience with Azure and Microsoft 365 administration Hands-on experience with Active Directory administration Strong understanding of Group Policy Experience supporting and working within DocuSign Strong prioritization and troubleshooting skills

Nice to Have Skills & Experience

Experience with Freshservice and Five9 Experience with Windows Server and networking Familiarity with Carbon Black, Rapid7, or similar security tools Previous banking or financial services experience

Job Description

Day-to-Day Responsibilities -Serve as an escalation point for the Service Desk, troubleshooting and resolving more complex technical issues. -Manage a high volume of incoming tickets and prioritize issues based on urgency and business impact. -Provide day-to-day administration and support for Freshservice, Five9, Active Directory, Microsoft 365, Azure, DocuSign, and other business applications. -Troubleshoot technical issues and work with the appropriate teams to identify and implement solutions. -Spend approximately 20% of the role mentoring Service Desk team members, helping with escalations and building their technical knowledge. -Support ongoing technology initiatives, including the planned transition to Microsoft Intune in 2027. -Partner with infrastructure, engineering, and security teams when issues require additional escalation. -The salary for this position would be between $60,000-$70,000 with a 8% bonus structure