Staging and Configuration Analyst - NJ

Required Skills & Experience

• Experience with IT hardware deployment, PC refresh, technology fulfillment, or similar operations.
• Hands-on experience with laptops, desktops, monitors, and common IT peripherals.
• Experience imaging or configuring Windows-based computers preferred.
• Proficiency in Microsoft Excel, including sorting, filtering, and validating asset manifests.
• Experience with ServiceNow or a similar ticketing platform preferred.
• Strong attention to detail when handling serialized assets and shipment records.
• Ability to follow documented procedures, meet deadlines, and safely handle and move IT equipment.

Job Description

Support the Wealth Management Refresh program by preparing, tracking, packing, and coordinating the shipment of IT equipment. This hands-on role requires accuracy, strong organization, and the ability to work in a fast-paced fulfillment environment.

Key Responsibilities

• Receive, stage, and process laptops, desktops, monitors, and related IT equipment.
• Image and configure laptops and desktops according to established procedures.
• Scan and validate serial numbers, asset tags, and required asset information.
• Perform quality checks to ensure equipment is complete and deployment-ready.
• Create and validate asset manifests in Microsoft Excel and upload completed records to the asset-tracking database.
• Organize and bulk pack IT equipment for shipment to Wealth Management refresh locations.
• Verify packed equipment against deployment lists, manifests, and shipping documentation.
• Open, update, and coordinate ServiceNow shipping tickets; track requests through completion and resolve shipment issues with logistics partners.
• Label and prepare completed shipments for pickup.
• Process returned equipment and route assets for reuse or disposal.
• Support physical inventory, asset reconciliation, and discrepancy resolution.
• Follow established security, asset-handling, packing, and shipping procedures.