Sr. Unified Communications Engineer (MS Exchange & MS Teams)

Required Skills & Experience

• 7+ years of experience administering and troubleshooting Microsoft Exchange Online and Hybrid/On-Prem Exchange environments
• Strong Microsoft Teams administration and support experience
• Experience supporting Microsoft 365 collaboration technologies, including SharePoint Online
• Experience managing email security devices and SaaS-based messaging solutions
• PowerShell scripting and automation experience
• Experience supporting high-availability and disaster recovery environments
• Strong troubleshooting, communication, and customer-service skills Bachelor's degree in Computer Science, Information Systems, or related field

Nice to Have Skills & Experience

• Experience with Microsoft Teams Voice and Cisco/MS Teams integrations
• Azure cloud experience
• VMware ESXi experience
• Microsoft Purview experience
• Experience designing enterprise unified communications architecture and standards Microsoft certifications (Teams, Exchange, M365, Windows Server)

Job Description

A Fortune 200 commercial vehicle manufacturer is looking for a Senior Unified Communications Engineer to serve as a key owner of their enterprise messaging and collaboration environment. This person will be responsible for keeping Microsoft Exchange, Exchange Online, Microsoft Teams, and Microsoft 365 collaboration platforms running smoothly for users across PACCAR's global organization.

On a daily basis, this engineer will support and troubleshoot Exchange and Teams issues, manage upgrades and patches, monitor system performance, and help improve the overall communication experience for the business. They will work closely with infrastructure and operations teams to maintain a highly available environment, automate administrative tasks through PowerShell scripting, and support Teams Voice and messaging integrations. This individual will also help evaluate new technologies, establish best practices and standards, and provide support for users and stakeholders across domestic and international locations. The role includes participation in an on-call rotation and requires someone who is comfortable taking ownership of critical communication systems in a large enterprise environment.