Sr. Field Service Supervisor

Required Skills & Experience

• High School Diploma or GED
• 5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services) o Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
• 2+ years in a Field Leadership Role o Responsible for leading 8-10 well-seasoned field service technicians o Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required
• Valid Driver’s License
• Experience working directly with customers (often director level and above)
• Experience with MS Office (Excel, Word & PowerPoint)
• Passionate about leading and growing team members
• Strong business acumen and ability to drive revenue/sales

Nice to Have Skills & Experience

Pluses:

• Experience working with hospitals
• College degree
• Experience in controls, mechanical, fire and security industry
• Experience with a P&L
• Experience dealing with customer satisfaction (growth and problem resolution)
• Leadership skills/building a team
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization

Job Description

Compensation: $85-128K annual salary. Relo package available for non-local candidates. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits: Benefits provided may differ by role and location, including:

• Unlimited Vacation Plan with No Preset Maximums
• Medical/Rx Health Savings Account (HSA)
• Dental/Vision
• Short/Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) Plan
• Education Assistance

Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key Responsibilities:

• Supervise team activities and performance
• Collect and report performance metrics
• Develop team and team members
• Identify opportunities for process improvement
• Assign and supervise project work