Slot Technician Reno

Required Skills & Experience

• Minimum of 1 year experience as a field slot technician, or 2 years of experience working within a slot floor environment
• Proficiency in repairing, installing, and maintaining gaming products, including slot machines.
• Ability to travel in and out of state to support various casino clients.
• Ability to lift and move up to 100 Ibs as well as work in a casino environment.
• Intermediate understanding and usage of Microsoft Office products.
• Proven customer service capabilities to interact with customers and clients independently.
• Strong communication skills to interact with both internal and external customers.
• Ability to pass an intensive background check and obtain gaming licenses in multiple jurisdictions.
• Experience doing expense reports and administrative tasks. Ability and willingness to travel at least 75%, including frequent in-state and out-of-state travel to support casino clients.

Nice to Have Skills & Experience

Active or Inactive Gaming License in various jurisdictions.

Job Description

Insight Global is looking for a Field Service Slot Technician to join our client’s team in Reno, NV. The Field Service Technician is responsible for the installation, repair, and maintenance of gaming products within their assigned territory. This includes handling service calls, performing preventive maintenance, and participating in major product installations and conversions. The role involves frequent travel and physical activity, such as lifting and moving equipment. An ideal candidate will have at least 1 year of field slot technician experience, or at least 2 years of working within a slot floor environment, specifically servicing slot machines. Technicians also provide on-site training to customers, maintain accurate service records, and ensure compliance with gaming regulations. Additionally, they support trade shows, new product rollouts, and provide exceptional customer service to enhance our client's reputation in the industry. Once onboarded, the team provides a training course to get up to speed on company specific equipment and specifications in Las Vegas, NV.