Servicenow Sr. Analyst- India

Required Skills & Experience

• Experience in large scale global organizations is essential; high english level
• 6-8 Years Experience in running similar Knowledge Management Functions is required
• ServiceNow knowledge and experience – KM Module background
• Must have good communication skills, initiative, leadership, teamwork and proven ability to drive compliance
• Must have experience in making and governing DTPs, PMs, etc.

Job Description

Support the KM leader in the following activities:

• Managing an estimated ~2000 documents (Global Scope): Process Maps, Desktop Procedures and various related documents like Service Catalog, trainings, etc. in KM Module and other tools.
• Ensure documentation is kept up-to-date by managing Service Change Requests; special focused on content quality.
• Execution of compliance related activities like yearly audits (DTP Self-assessment) and quality checks as part of standard documentation management process and GCS Controls.
• Drive KM Culture by engaging Knowledge Champions and leading new initiatives such as Epiplex implementation, Taxonomy alignment.
• Support Service Now daily operation according and manage upgrades in the system; keep KM culture updated according to standards.
• Coordinate large teams, lead new implementations and maintain Knowledge Management Elements up-to-date.
• Identify and resolve knowledge management gaps, run tests, create solutions, lead implementations developing materials and trainings as required.