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Reservation Manager
U-Haul Co. of Texas
El Paso, TX
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is…
Added just now
Reservation Agent (FT) In Office
U-Haul Co. of Arizona
Surprise, AZ
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is…
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Assistant Manager - Olympus Corsair
Olympus Property
San Diego, CA
The Assistant Manager is instrumental in supporting residents and managing business operations, maintaining accurate financial records, and fostering a collaborative and supportive work…
Added 1 min ago
C
Sales Manager (Full Time)
Carter's
West Branch, MI
- Full-time
Added 1 min ago
Warehouse Associate & Box Truck Delivery Driver
Hummingbird Wholesale
Eugene, OR
Report delivery issues, store conditions, and sales opportunities to Customer Service and the Logistics Manager.
Added 1 min ago
Guest Experience Specialist - MAF
Working at Signature Aviation
Midland, TX
Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
Added 1 min ago
PJ
Product Support Manager
Papé Jobs
Sparks, NV
- $95,000 to $108,000 USD / year
As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV.…
Added 1 min ago
Service Manager
Western Auto Puerto Rico Inc (520)
United States
…before entering vehicle to bay, maintain work order visible on customer’s vehicle, require authorization of customers before conducting work, ensure registration of tires with DOT and DACOs…
Added 1 min ago
General Manager I Store 7833 Lockhart TX
Advance Stores Company Inc (500)
Lockhart, TX
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 2 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Fairless Hills, PA
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
Added 2 mins ago
Relationship Banker
NBT Bancorp Inc.
Sidney, NY
The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and…
Added 2 mins ago
GP
Hourly Manager
GOTTS PARTNERS LP
St Helena, CA
- $24.65 to $33.35 USD / hour
Job Summary: The Hourly Manager is responsible for assisting the General and Assistant Managers in creating an exceptional guest experience. This position helps build a highly motivated,…
Added 3 mins ago
Manager Executive and Equity Compensation
Booking Holdings Inc
Norwalk, CT
Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base,…
Added 3 mins ago
L
Assistant Manager: Grown Brilliance (Fine Jewelry)
Leap
Boston, MA
- $26 to $32 USD / hour
We are seeking a client-focused Assistant Manager to join our fine jewelry boutique, powered by the Leap Platform. This role is ideal for an emerging retail leader with a passion for…
Added 4 mins ago
Temp RN, Podiatry (36hrs, Days)
Kaiser Permanente
Clackamas, OR
…staff development needs. Collaborates with Team Leader and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to Team…
Added 4 mins ago
AC
Customer Support Specialist
ACME CONSTRUCTION SUPPLY
Portland, OR
- $23 to $25 USD / hour
Deliver service in alignment with Acme’s Customer Partnership Program; maintain an average call score of 80 or higher.
Added 4 mins ago
Events and Marketing Manager
Teddy Morse's Cowboy Harley - Davidson of Austin
Austin, TX
Model superior customer service behavior for all personnel by maintaining positive relationships with customers, employees GM and owner(s).
Added 6 mins ago
Retail Manager F.T.- Merchandising (Early Mornings)
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
MS
Part Time Merchandise Manager
Michaels Stores, Inc.
United States
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
Retail Merchandising Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
MS
Part Time - Retail Merchandising Manager
Michaels Stores, Inc.
United States
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
PT Merchandise Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
MS
Part Time Merchandise Manager
Michaels Stores, Inc.
United States
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Ellensburg, WA
- $2,421.63 to $2,576.2 USD / week
Fusion Medical Staffing is seeking a Case Manager RN for a 13-week travel assignment in Ellensburg, WA. As a member of our team, you'll have the opportunity to make a positive impact on the…
Added 6 mins ago
Account Manager
Illinois Tool Works
Baltimore, MD · Charlotte, NC
The Account Manager is responsible for overseeing private label program development with US dealers and international product lines. It serves as the primary relationship and technical…

Insight Global

Service Manager

Wilmington, NC, United States

$60,000 USD / year

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Job details

Pay: $60,000 USD / year
Experience: 2+ years of experience managing multiple field crews in a route-based home services or field services environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Required Skills & Experience

Required Qualifications 2+ years of experience managing multiple field crews in a route-based home services or field services environment. Experience may include pest control, lawn care, HVAC, plumbing, pool service, cleaning, roofing, pressure washing, or a similar industry. Demonstrated success meeting sales, upsell, revenue, or close-rate goals, with the ability to provide specific performance numbers. Previous responsibility for recruiting, interviewing, hiring, and onboarding employees. Experience developing, administering, or managing an employee bonus or incentive program. Proven ability to hold field employees accountable to daily KPIs and service standards. Comfortable using Google Sheets, smartphones, and field-service software for daily reporting. Strong leadership, coaching, customer service, and problem-solving skills. High integrity when handling company money, materials, equipment, and operational records. Valid driver’s license and clean driving record. Ability to begin the workday at 7:00 AM and remain available on Saturdays when service crews are working.

Nice to Have Skills & Experience

Preferred Qualifications Experience managing five or more field employees. Background in a franchise or multi-location service company. Fleet or vehicle maintenance oversight experience. Window cleaning, pressure washing, exterior cleaning, or soft-wash experience. Experience using Housecall Pro or a similar field-service management platform. Bilingual in English and Spanish.

Job Description

a growing home services company in Wilmington, North Carolina. This individual will oversee five service trucks and approximately nine technicians and crew leads. This is a leadership and sales-focused position, not a technician role. The Service Manager will coach field crews, drive revenue, maintain daily operating standards, and ensure every truck is fully staffed and productive.

The ideal candidate is coachable, sales-driven, and motivated by the opportunity to build a high-performing team. They must be comfortable holding crews accountable, identifying opportunities for additional revenue, and reporting directly to the CEO through daily check-ins. This person should lead through others rather than stepping in to perform the technicians’ work.

Key Responsibilities

Lead, coach, and manage technicians and crew leads across five service trucks. Conduct daily morning huddles and ensure crews are prepared, motivated, and dispatched on time. Hold crews accountable to daily expectations, including job documentation, customer reviews, upselling, fuel and supply logs, and discount tracking. Visit job sites to monitor service quality, meet with customers, provide estimates, identify upsell opportunities, and book future work. Partner with the call center to identify follow-up opportunities, generate leads, and keep service schedules full. Track revenue, sales activity, crew performance, and operational metrics through Google Sheets and daily reporting tools. Report performance, challenges, and recommended solutions to the CEO each day. Recruit, interview, hire, onboard, and train technicians and crew leads. Maintain an active pipeline of qualified technicians so service trucks do not sit unstaffed. Build and manage crew incentive programs that reward employees for achieving 100% of daily expectations. Track bonus performance and use incentive programs to improve accountability, sales, and overall crew productivity. Oversee fleet readiness, equipment maintenance, inventory controls, and shop organization. Maintain complete and accurate records for money, materials, fuel, supplies, and discounts. Approach operational challenges with an ownership mindset by bringing solutions, not only identifying problems.

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