Service Desk Engineer

Required Skills & Experience

• Windows 10 and 11
• SCCM
• Okta
• Active Directory
• Powershell scripting
• Group Policies
• Troubleshooting at the system level

Nice to Have Skills & Experience

College Degree in Related Field

Job Description

Insight Global is seeking an experienced advanced Service Desk Engineer. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need individuals who are passionate about customer service and have experience as an advanced desktop support along with service desk engineering.

• Ascertain and meet customer expectations
• Work effectively and independently in a fast paced team environment where priorities can rapidly change
• Prioritize own work activities with minimal guidance and coaching
• Solve complex problems through discovery and analysis with minimal guidance
• Complete complex projects independently with minimal oversight and direction
• Manage competing priorities to meet goals
• Communicate effectively orally and in writing
• Provide, maintain and follow technical documentation