Service Desk Associate

Required Skills & Experience

-High School Diploma. -Previous service desk experience.

Nice to Have Skills & Experience

-A+ certification. -Network+ certification. -M365 Certification. -Experience with service logging tools, Zendesk, or Ivanti. -Hospital service desk experience.

Job Description

Insight Global is hiring a Level 1 Service Desk associate to support a large healthcare organization. The Service Desk Associate must have strong customer service skills and posess a strong understanding of computer equipment, operating systems, software applications, and networking principals. This team member will provide front-line primary technical support to all end users problems relating to hardware, software, and peripherals. Responsibilities will include responding to, documenting, and resolving service tickets in a timely manner. Manage the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal, walk-in, event management, etc. to ensure timely and effective resolution of end user issues.