Service Delivery Lead

Required Skills & Experience

Must-Have Qualifications Experience leading delivery or managed services within an enterprise data environment Strong understanding of end-to-end enterprise data ecosystems Experience supporting complex, business-critical production data environments Demonstrated ability to coordinate technical and engineering teams while managing multiple competing priorities Strong consulting and client-facing delivery experience Ability to confidently communicate with senior client stakeholders across both IT and the business Experience managing production incidents, escalations, and resolution efforts Ability to understand technical data issues and translate them into business impacts and actionable plans Strong organizational, prioritization, and attention-to-detail skills Experience working with modern cloud data architectures and platforms Ability to participate in an on-call rotation supporting a 24/7/365 environment

Job Description

Job Description

Insight Global is seeking a Services Delivery Leader in the data space to support Slalom on an engagement with their P&C insurance client. This individual will provide leadership and delivery oversight across a complex enterprise data ecosystem supporting a 24/7/365 production environment. This is a senior, highly client-facing consulting role requiring a blend of enterprise data knowledge, managed services leadership, and strong client relationship management. This is not a traditional project management role. This individual will actively lead day-to-day delivery within a live production environment, including incident management, prioritization, client communication, escalation management, and coordination across technical teams. This person will serve as a key point of coordination and escalation across the engagement, working closely with Slalom, client stakeholders, engineering teams, and business functions to ensure critical data platforms and production processes operate effectively.

Responsibilities

Lead day-to-day delivery and operational oversight across a complex 24/7/365 enterprise data environment Manage competing priorities and ensure teams have what they need to successfully deliver Coordinate work, priorities, risks, and dependencies across data and engineering teams Serve as a senior escalation point for production incidents and critical data issues Own client-facing conversations related to delivery, production health, incidents, risks, priorities, progress, and resolution plans Develop a strong understanding of the client's broader data ecosystem and how individual platforms and processes interact Partner with engineering teams to understand technical issues and communicate their impact to business and IT stakeholders Drive accountability and follow-through during incident management and issue resolution Maintain clear communication with client stakeholders regarding the status and progress of priorities and production issues Identify opportunities to improve managed services delivery and operational processes Participate in an after-hours and weekend escalation/on-call rotation supporting the 24/7 environment