Service Coordinator

Required Skills & Experience

• Strong Microsoft Office skills and general computer proficiency.
• Strong written and verbal communication skills.
• Strong documentation and attention-to-detail skills, particularly around tickets, reports, and operational records.
• Administrative/office environment experience with the ability to coordinate multiple priorities.
• Relevant work experience. The formal lists a high school diploma/GED and at least 1 year of related experience.
• Ability to professionally interact with technicians, internal customers, and multiple departments.
• Stable employment history and desire for a long-term opportunity. This was specifically emphasized in the meeting notes. Strong organization and ability to stay on top of tickets, purchasing, reports, follow-up, and documentation simultaneously.

Nice to Have Skills & Experience

• Previous Service Coordinator, Service Desk Coordinator, IT Coordinator, Operations Coordinator, or Clinical Engineering/Biomed coordination experience. This aligns closely with the responsibilities documented for the role.
• Experience using help desk/ticketing or workflow management tools.
• Experience with queue and workflow management.
• Experience coordinating purchasing, purchase requests, equipment receiving, or inventory.
• Healthcare, hospital, IT, or Clinical Engineering/Biomed environment experience.
• Experience with Lawson, scheduling tools, or Microsoft Outlook calendars, which are listed as preferred experience in the formal job description. Experience preparing operational reports or tracking service metrics.

Job Description

The Service Coordinator provides administrative and operational support across IT and Clinical Engineering/Biomed service functions. This person serves as a central point of coordination for service tickets, technician activities, purchasing, reporting, documentation, and general workflow management. The position works closely with IS and Clinical Engineering technicians to help ensure service requests are documented, assigned, monitored, and completed efficiently.

This is not intended to be a hands-on technical position. The ideal candidate is highly organized, reliable, communicative, comfortable with Microsoft Office, and able to keep multiple operational activities moving simultaneously.