Jobs in the United States

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Added 21 mins ago
IPS Analysis Chief (Associate Project Manager 2)
City of New York
Queens, NY
ONLY APPLICANTS PERMANENT IN THE CIVIL SERVICE TITLE OF ASSOCIATE PROJECT MANAGER WILL BE CONSIDERED***
Added 21 mins ago
Senior Estimator
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, reachable on DDC’s Promotional Exam #3573, or the Open Competitive Exam #3110 may apply. Please include a copy of…
Added 21 mins ago
Senior Project Manager
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, or those who are reachable on DDC’s promotional list for exam #3573 or the open-competitive list for exam #3110 may…
Added 21 mins ago
Engineer-In-Charge
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, or those who are reachable on DDC’s promotional list for exam #3573 or the open-competitive list for exam #3110 may…
Added 32 mins ago
G
Maintenance Engineer
GPAC
Monticello, MN
- $34 to $41 USD / hour
Associate degree in Maintenance Technology, Engineering Technology, or related field preferred
Added 35 mins ago
Assistant District Bridge Engineer/Design & Review (Civil Engineer V)
State of Massachusetts
Taunton, MA
…Responsibilities * Performs the duties of District Assistant Bridge Engineer, including coordinating, monitoring and supervising the activities of the Design unit of the District Bridge…
Added 35 mins ago
Assistant District Construction Engineer/Design-Build (Civil Engineer V)
State of Massachusetts
Taunton, MA
…Responsibilities * Manages Construction Phase Services for Owner’s Engineer for Alternative Delivery & other Projects for the Items of Work identified in the MassDOT Scope of Services. *…
Added 35 mins ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
MIT Lincoln Laboratory Associate Staff provide critical multi-domain through expert multi-domain innovative research supporting the Laboratory’s national security mission. They prototype…
Added 35 mins ago
Electrical / Physics Engineer Advanced Imaging
MIT Lincoln Laboratory
Lexington, MA
…road mapping and development. You will also guide and mentor Associate Technical Staff, Assistant Technical Staff, and other technical support…
Added 49 mins ago
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Construction Inspector - Roads, Bridges & Utilities (5+ yrs)
GPAC
Farmington Hills, MI
- $30 to $40 USD / hour
Farmington Hills, MI (Southeast Michigan; one possible Lansing-area opening) | Field + office | Permanent - Full-time | $30-$40/hr (DOE, may exceed for strong qualifications) + signing bonus
Added 51 mins ago
G
Construction Inspector - Roads, Bridges & Utilities (5+ yrs)
GPAC
Plymouth, MI
- $30 to $40 USD / hour
Plymouth, MI (Southeast Michigan; one possible Lansing-area opening) | Field + office | Permanent - Full-time | $30-$40/hr (DOE, may exceed for strong qualifications) + signing bonus
Added 53 mins ago
Engineer-In-Charge
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, or those who are reachable on DDC’s promotional list for exam #3573 or the open-competitive list for exam #3110 may…
Added 1 hour ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
…digital signal processing, RF technology, rapid prototyping, and field experimentation to research, develop, characterize, and demonstrate new…
Added 1 hour ago
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Manufacturing Engineer
GPAC
Cumming, GA
- $80,000 to $100,000 USD / year
We are seeking a motivated Manufacturing Engineer to support site operations and drive continuous improvement initiatives within a manufacturing environment. This individual will work…
Added 2 hours ago
G
Manufacturing Engineer
GPAC
Gainesville, GA
- $80,000 to $100,000 USD / year
We are seeking a motivated Manufacturing Engineer to support site operations and drive continuous improvement initiatives within a manufacturing environment. This individual will work…
Added 2 hours ago
G
Manufacturing Engineer
GPAC
Torrington, CT
- $80,000 to $100,000 USD / year
We are seeking a motivated Manufacturing Engineer to support site operations and drive continuous improvement initiatives within a manufacturing environment. This individual will work…
Added 2 hours ago
G
Manufacturing Manager
GPAC
Westford, MA
- $100,000 to $125,000 USD / year
We are seeking a motivated Manufacturing Engineer Manager to support site operations and drive continuous improvement initiatives within a manufacturing environment. This individual will…
Added 2 hours ago
G
Manufacturing Engineer
GPAC
Rochester, NY
- $80,000 to $100,000 USD / year
We are seeking a motivated Manufacturing Engineer to support site operations and drive continuous improvement initiatives within a manufacturing environment. This individual will work…
Added 2 hours ago
S
Associate Energy Engineer
Siemens
Cincinnati, OH
- $62,290 to $106,783 USD / year
The Associate Energy Engineer role involves working closely with our existing Siemens Customers to help improve their facility’s energy efficiency and carbon footprint. The Associate Energy…
Added 2 hours ago
Engineer/Technical Specialist (Mid – Sr.) | Generation Control Systems Engineering
American Electric Power
Columbus, OH
Bachelor’s degree in applicable technical field or Associate’s degree with 2 years of relevant work experience.
Added 2 hours ago
Finance AI Data Strategy Manager - Sr. Manager
Accenture
Saint Louis, MO
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Added 2 hours ago
IT Architect
BIG TEX HOLDING INC
Addison, TX
Microsoft certification such as AZ-305 (Azure Solutions Architect Expert) or AI-102 (Azure AI Engineer Associate) is preferred.
Added 3 hours ago
Cloud Migration Associate Engineer / Cloud Migration Developer
Computer Task Group, Inc
Dallas, TX
CTG is seeking to fill a Cloud Migration Associate Engineer / Cloud Migration Developer position for our client.
Added 3 hours ago
Associate Software Engineer
Highmark Health
Jefferson City, MO
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 3 hours ago
G
Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
Associate degree in Maintenance Technology, Engineering Technology, or related field preferred

Insight Global

Senior Tech Support - (Mac/Windows) Onsite

Virginia Beach, VA, United States

$137,000 USD / year · Full-time

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Job details

Pay: $137,000 USD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Required Skills & Experience

Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
10+ years' experience supporting operating systems (Windows and Macintosh), with significant depth in macOS/Apple ecosystem support.
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
Demonstrated experience administering an enterprise MDM solution.
Strong analytical skills with demonstrated problem-solving ability.
Experience in IT equipment lifecycle management.
Excellent problem-solving and customer-facing skills.
Strong, independent troubleshooting skills - able to research, test, and resolve unfamiliar macOS/device-management issues, exhausting documentation and reasonable troubleshooting before escalating to senior staff.
Proven ability to operate in high-pressure situations, handling multiple competing priorities.
Willing and able to work onsite Monday–Friday, 8:00 AM–5:00 PM, with after-hours support as needed.
Willing to travel to other U.S. offices as required.
Experience with Windows Servers (Backup, Print, File, etc.).
Ability to develop clear, concise documentation.
Ability to lift and transport IT equipment (40–50 lbs).

Required Technical Certifications/Qualifications:

CompTIA A+ Certification
CompTIA Net+ Certification
Apple Certified Support Professional (ACSP) certification
Jamf Certified Associate (or ability to obtain within a defined period of hire)
Scripting experience (Python, Bash/zsh) and understanding of APIs
Strong working knowledge of the macOS command line (Terminal) and automation scripting

Nice to Have Skills & Experience

Apple Certified Technical Coordinator (ACTC)
Microsoft AZ-800
Cisco CCNA
Experience with Microsoft Active Directory
Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience with Microsoft SharePoint
Experience with Microsoft Autopilot
Experience with Microsoft Intune
PowerShell scripting
Python coding
Experience with Zscaler
Experience with MECM for Windows patch management

Job Description

Senior Technical Support Engineer, Mac & Windows Location: Virginia Beach, VA Schedule: Onsite Monday–Friday, 8:00 AM–5:00 PM Employment Type: Full-time Travel: Approximately 10% within the U.S.

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POSITION OVERVIEW

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A large enterprise organization is seeking a Senior Technical Support Engineer to serve as the senior technical resource and onsite point of contact for its Virginia's technology hub. This individual will provide hands-on Mac and Windows support while coaching junior technicians, managing complex escalations, supporting executives, and leading local technology projects.

The ideal candidate has 10+ years of enterprise IT support experience, deep macOS expertise, strong Windows knowledge, and the patience and communication skills to support a diverse user population of approximately 3,000–5,000 employees.

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DAY TO DAY

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Coach and mentor a local team of 4–6 support technicians.
Own complex escalations across macOS, Windows, hardware, software, AV, networking, and endpoint-related issues.
Serve as the first point of contact for executive and high-priority technical support needs.
Provide hands-on deskside support as needed while prioritizing escalations and team development over ticket volume.
Support a roughly 50/50 Mac and Windows environment, with particular ownership of the macOS platform.
Troubleshoot FileVault, application, hardware, authentication, VPN, and device-compliance issues.
Partner with engineering teams, vendors, and regional support leads to resolve recurring problems and implement long-term solutions.
Support office openings, technology rollouts, infrastructure upgrades, and other project-based initiatives, representing approximately 20–30% of the role.
Create technical documentation, troubleshooting guides, and standard operating procedures.
Provide occasional after-hours support and travel to other U.S. offices when coverage or project support is required.

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More about this job

Skills

Computer technology
Computer science
Microsoft Windows
Technical support
Mobile device management
Analytical skills
Problem solving
Troubleshooting
Research
Apple macOS
Documentation
A+
Python
Bash
CCNA
Microsoft Active Directory
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft SharePoint
Microsoft PowerShell
Coaching
Communication skills
Prioritization
Team building
Troubleshoot
VPN
Regulatory compliance

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