Jobs in the United States

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Added 1 min ago
Senior Engineer - Electric Transmission Planning Modeling
Dominion Energy
GLEN ALLEN, VA
…Power Delivery Group is seeking a motivated and experienced Engineer to be part of the Electric Transmission Planning Modeling Team. The successful candidate will be responsible for working…
Added 6 mins ago
Senior Systems Engineer
Dynetics, Inc
Huntsville, AL
Leidos’ Defense Sesors is seeking a Senior Systems Engineer to join our team in Lawton Oklahoma and Huntsville Alabama developing state of the art Counter Unmanned Aircraft Systems (C-UAS)…
Added 9 mins ago
Network Engineer
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Set-up and manage phone accounts in collaboration with Network Engineer.
Added 12 mins ago
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IT Systems Engineer
CloseKnit MSO
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- $88,000 to $98,000 USD / year
The IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization’s IT infrastructure within a HIPAA-compliant healthcare environment. This…
Added 12 mins ago
CM
Jr. IT Systems Engineer
CloseKnit MSO
Rockville, MD
- $75,000 to $85,000 USD / year
The Jr. IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization’s IT infrastructure within a HIPAA-compliant healthcare environment.…
Added 22 mins ago
Advanced Field Service Engineer - Baton Rouge, LA
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YOU MUST HAVE
Added 22 mins ago
COMSEC Network Engineer
Military Spouse Jobs & VetJobs
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Added 23 mins ago
Senior General/Interdisciplinary Engineer
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Field Service Engineer
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- $30 to $55 USD / hour
During training, the standard schedule is 5 days per week
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- $52.88 to $60.1 USD / hour
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Civil Engineer
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- $75,000 to $95,000 USD / year
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Added 54 mins ago
Service & Repair Mechanic (HVAC-R)
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Reports directly to the Plant Utility Engineer 2
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Clinical Systems Engineer
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Added 58 mins ago
Data Center Technician III
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Added 1 hour ago
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Sr. Electrical Engineer
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Houston, TX
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Added 1 hour ago
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Embedded Engineer
Actalent
PARSIPPANY TROY HILLS, NJ
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Added 1 hour ago
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Senior Software Engineer
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Manassas, VA
- $55 to $75 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 1 hour ago
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Closed listing

Insight Global

Senior Tech Support - (Mac/Windows) Onsite

Richardson, TX, United States

$137,000 USD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $137,000 USD / year
Job type: Full-time
Experience: 10+ years of experience supporting enterprise Mac and Windows environments.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Required Skills & Experience

10+ years of experience supporting enterprise Mac and Windows environments.
Advanced macOS and Apple hardware troubleshooting experience.
Strong understanding of FileVault, endpoint security, device compliance, and the macOS command line.
Experience supporting Windows endpoints and working knowledge of Windows server environments.
Experience with MDM and endpoint-management tools, including Microsoft Intune and/or Jamf.
Scripting or automation experience using Bash, zsh, Python, or PowerShell.
Experience handling senior-level escalations and mentoring or coaching technical support staff.
Strong executive support, customer service, de-escalation, and communication skills.
Working knowledge of Active Directory, VPN, DHCP, DNS, TCP/IP, VLANs, AV systems, and VoIP.
Ability to work onsite five days per week, travel approximately 10%, provide occasional after-hours support, and lift 40–50 pounds.

Nice to Have Skills & Experience

Experience supporting large, geographically distributed enterprise environments.
Experience leading office openings, infrastructure upgrades, or technology deployments.
Knowledge of Microsoft Autopilot, MECM, Zscaler, SharePoint, and backup solutions.
CompTIA A+, Network+, Apple Certified Support Professional, Jamf, CCNA, or relevant Microsoft certifications.
Bachelor’s degree in information technology, computer science, engineering, or a related field, or equivalent professional experience.

Job Description

Senior Technical Support Engineer, Mac & Windows Location: Richardson, TX Schedule: Onsite Monday–Friday, 8:00 AM–5:00 PM Employment Type: Full-time Travel: Approximately 10% within the U.S.

═══════════════════════════════════════

POSITION OVERVIEW

═══════════════════════════════════════

A large enterprise organization is seeking a Senior Technical Support Engineer to serve as the senior technical resource and onsite point of contact for its Richardson technology hub. This individual will provide hands-on Mac and Windows support while coaching junior technicians, managing complex escalations, supporting executives, and leading local technology projects.

The ideal candidate has 10+ years of enterprise IT support experience, deep macOS expertise, strong Windows knowledge, and the patience and communication skills to support a diverse user population of approximately 3,000–5,000 employees.

═══════════════════════════════════════

DAY TO DAY

═══════════════════════════════════════

Coach and mentor a local team of 4–6 support technicians.
Own complex escalations across macOS, Windows, hardware, software, AV, networking, and endpoint-related issues.
Serve as the first point of contact for executive and high-priority technical support needs.
Provide hands-on deskside support as needed while prioritizing escalations and team development over ticket volume.
Support a roughly 50/50 Mac and Windows environment, with particular ownership of the macOS platform.
Troubleshoot FileVault, application, hardware, authentication, VPN, and device-compliance issues.
Partner with engineering teams, vendors, and regional support leads to resolve recurring problems and implement long-term solutions.
Support office openings, technology rollouts, infrastructure upgrades, and other project-based initiatives, representing approximately 20–30% of the role.
Create technical documentation, troubleshooting guides, and standard operating procedures.
Provide occasional after-hours support and travel to other U.S. offices when coverage or project support is required.

About employer

More about this job

Skills

Microsoft Windows
Apple macOS
Troubleshooting
Regulatory compliance
Mobile device management
Bash
Python
Microsoft PowerShell
Coaching
Technical support
Customer service
Communication skills
Microsoft Active Directory
VPN
DHCP
DNS
Microsoft SharePoint
A+
Network+
CCNA
Computer technology
Computer science
Prioritization
Team building
Troubleshoot
Documentation

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Jobs in the United States