Senior Salesforce Developer/Admin

Required Skills & Experience

• Bachelor degree in Computer Science or related degree.
• 6+ years of hands on experience as a Salesforce Administrator or Developer.
• Advanced hands-on experience with Sales Cloud and Service Cloud (case management).
• Demonstrated experience designing and building complex Salesforce Flows.
• Experience gathering business requirements and independently translating them into Salesforce solutions.
• Working knowledge of Apex when custom development should be used instead of declarative functionality.
• Familiarity with Lightning Web Components (LWC).
• Salesforce Administrator certification.

Job Description

We are seeking a highly motivated and experienced Sr. Salesforce Administrator who will be responsible for the day-to-day configuration, enhancement, maintenance, and support of the company's Salesforce applications. This role collaborates with stakeholders across departments to translate business requirements into technical solutions and improve platform adoption and efficiency. Minimal travel will be required.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Lead the administration and continuous improvement of our Salesforce environment, ensuring optimal performance and scalability.
• Oversee the configuration, enhancement and management of Sales Cloud, Service Cloud, and Marketing Cloud to align with business needs.
• Design and implement data models by creating custom objects, fields, relationships and record types to support scalable business processes.
• Design and implement complex lightning flows, LWCs, workflows, validation rules, and Lightning pages.
• Develop, Optimize and Maintain Dashboards & Reports in Salesforce to provide actionable insights and track key performance metrics.
• Manage data migration activities by leveraging relevant data movement tools such as Data Loader and other ETL tools to import/maintain large datasets ensuring accuracy and consistency.
• Manage user roles, profiles, and security settings to ensure data integrity and security.
• Provide advanced support and troubleshooting for Salesforce users, resolving complex issues efficiently.
• Collaborate with cross-functional teams to gather and analyze requirements, translating them into comprehensive Salesforce solutions.
• Develop and maintain detailed documentation for system configuration, processes, and user training.
• Conduct regular data audits, cleansing, and ensure compliance with data governance policies.
• Stay current with Salesforce releases, new features, and best practices, recommending and implementing enhancements.
• Lead the integration of Salesforce with other business systems and third-party applications.
• Provide training, mentorship, and support to end-users and junior administrators to enhance their Salesforce proficiency.
• Lead and manage Salesforce-related projects, ensuring timely delivery and alignment with business objectives.