Senior Program Manager, Small Works Program

Required Skills & Experience

10+ years of experience across corporate real estate, facilities management, property management, transition to operations, program management, or enterprise portfolio delivery

• Experience building and scaling a small works program or comparable delivery model across a commercial real estate portfolio
• Strong knowledge of project lifecycle management, including intake, estimating, procurement, scheduling, execution, forecasting, reporting, commissioning, and closeout
• Experience managing third-party resources and projects involving technical infrastructure, MEP systems, network, security, outages, commissioning, and operational handoff
• Strong analytical, process design, communication, and problem-solving skills
• Demonstrated ability to turn complex information into practical solutions, clear reporting, and actionable recommendations for leadership
• Strong stakeholder management and collaboration skills across real estate, facilities, engineering, construction, finance, security, IT, and business teams
• Proficiency with project delivery, reporting, financial, workflow, inventory, and dashboard tools

Nice to Have Skills & Experience

• Bachelor’s degree in Business, Construction Management, Engineering, Architecture, Real Estate, Facilities Management, or a related field; equivalent experience considered
• Relevant certifications preferred, PMP, PgMP, MCR, CFM, or comparable certification
• Experience in commercial real estate, facilities, design & construction, or portfolio-based small works delivery in a complex enterprise environment
• Strong working knowledge of Microsoft Office and technology platforms used for project controls, workflow management, dashboards, and financial reporting

Job Description

Small Works Program Management

• Build, implement, and continuously improve the small works program framework, including intake, scoping, estimating, approvals, procurement, scheduling, execution, commissioning, closeout, and transition to operations
• Manage the small works portfolio from inception through closeout, balancing business impact, urgency, site constraints, safety, available resources, and client priorities
• Create scalable processes, tools, templates, and performance measures to support consistent execution across multiple sites and project types
• Establish repeatable delivery standards that improve program transparency, efficiency, and predictability Stakeholder, Vendor, and Field Coordination
• Partner with real estate, facilities, workplace, engineering, finance, security, IT, and business stakeholders to define project scopes, communicate tradeoffs, and align on key decisions
• Direct third-party project managers, contractors, engineers, technical vendors, and construction managers to ensure delivery meets program expectations
• Lead method-of-procedure reviews and outage planning for work affecting network, security, MEP systems, and ongoing operations
• Coordinate closely with field teams and site stakeholders to minimize disruption and support seamless project execution Program Controls, Metrics, and Reporting
• Manage and control scope, budgets, commitments, change orders, cash flow, forecast-to-complete, schedules, risks, issues, quality, safety, and contract compliance through final reconciliation
• Prioritize and sequence the small works portfolio, monitor actuals against plan, and adjust resources or timelines to protect critical milestones
• Produce executive dashboards and program reporting including but not limited to: o Work in Progress o Completed Value o Risks and Issues o Pending Decisions