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Automation Engineer 4 (SDET/API automation)
U.S. Bank National Association
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The Automation Engineer tests, creates, implements and desktop automations. Performs design, scripting, testing, implementing, maintaining and modifying automations of moderate complexity,…
Added 1 min ago
Upgrade Install and Relocation Engineer 2 (05)
ASML US, LLC. (US01)
Austin, TX
As an Upgrade Install and Relocation Engineer, you will play a key role in bringing ASML's advanced lithography systems into production at customer sites. You will install, upgrade,…
Added 1 min ago
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2nd Shift Lithography Production Engineer- Optics (2:00pm-10:30pm Monday through Friday)
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- $65,100 to $119,350 USD / year
As a Lithography Production Engineer, you will directly support ASML’s mission to enable the world’s most advanced chip manufacturing. You will help sustain, stabilize, and continuously…
Added 2 mins ago
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Civil Engineer (Irrigation)
Interior, Bureau of Indian Affairs
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- $106,437 to $138,370 USD / year
As Civil Engineer (Irrigation), GS-0810, your typical work assignments may include, but not limited to:
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Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Optum Rx team is seeking a Sr Data Engineer to manage, optimize, and modernize critical enterprise database environments. In this role, you will play a critical role in the…
Added 3 mins ago
Site Reliability Engineer
Quarterhill
UNAVAILABLE
Quarterhill is seeking a Senior Site Reliability Engineer (SRE) to join our growing team. This role is an exciting opportunity to contribute to the reliability and performance of smart…
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Senior Principal Full Stack Engineer
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- $179,000 to $215,000 USD / year
Participate in system architecture, service design, and data modeling to ensure scalability, reliability, and performance (15%).
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NeoLoad Performance Test Engineer
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We are seeking a NeoLoad Performance Test Engineer to design, execute, and analyze load, stress, endurance, and scalability tests across JTMS applications, interfaces, and integrated…
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Hold senior leaders and technical leads accountable for team capability, succession, performance, engagement, and retention.
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As a Software Engineer III at JPMorganChase within Consumer & Community Banking, Digital Communication, you serve as a seasoned member of an agile team to design and deliver trusted,…
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Group Lead Energy Center Maintenance - Columbus, OH
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Columbus, OH
- $29.55 to $59.05 USD / hour
Operate and monitor industrial refrigeration and chilled-water systems and respond to equipment alarms, abnormal conditions, and system performance issues.
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Software Development Engineer, Provisioning - Amazon Leo
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…with the technical aptitude and drive to advance into a Sr. Engineer…
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Software Development Engineer, Provisioning - Amazon Leo
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…with the technical aptitude and drive to advance into a Sr. Engineer…
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Field Implementation Engineer
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…and implementation of complex air traffic control systems at operational facilities, including at airports, field sites, and laboratory…
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Modeling & Simulation Engineer (STK Analyst)
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…simulation platform. This role supports mission planning, system performance assessments, orbital analysis, sensor coverage studies, communications modeling, and operational concept…
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Senior Modeling & Simulation Engineer
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KBR is seeking a Senior Modeling & Simulation Engineer to join a dynamic, high-performing, multi-disciplinary team consisting of operational military and intelligence subject matter experts…
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Principal Modeling & Simulation Engineer
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KBR is seeking a Principal Modeling & Simulation Engineer to join a dynamic, high-performing, multi-disciplinary team consisting of operational military and intelligence subject matter…
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Emerging Technology Integration Engineer
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We are seeking an experienced Emerging Technology Integration Engineer that provides technical and engineering support for Government-led prototyping initiatives involving next-generation…
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Quality Resident Engineer / Automotive Liaison
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- $21 to $23 USD / hour
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries.…
Added 10 mins ago
Federal Network Support Engineer Senior
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The Senior Federal Network Support Engineer will provide expert-level technical infrastructure and software services support for the Azure Core Networking team within Government Cloud…
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Federal Network Support Engineer (Intermediate)
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Intermediate Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud…
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Federal Network Support Engineer - (Intermediate) Night
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Intermediate Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud…
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Lead Operating Engineer
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…electrical and plumbing systems for the assigned facility. The performance of all necessary maintenance and operational tasks are developed to assure maximum life and reliability of all…
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…internet-edge, and approved cloud environments. The Network Security Engineer helps safeguard availability, performance, secure access, and security visibility while advancing resilient,…
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Insight Global

Senior Application Support Engineer

Cincinnati, KY, United States

From $97 USD / hour

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Job details

Pay: From $97 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Required Skills & Experience

Strong hands-on experience supporting Blue Yonder WMS, formerly JDA. Experience with Blue Yonder’s year-based releases, preferably 2014 or newer. Experience supporting recent versions such as Blue Yonder 2019 or newer is strongly preferred. Strong SQL knowledge with the ability to query data and troubleshoot production issues. Experience reading and interpreting Blue Yonder trace logs. Demonstrated experience handling application incidents, production support, and root-cause analysis. Experience troubleshooting complex WMS application issues in a business-critical environment. Experience supporting application upgrades, deployments, testing, or migrations. Ability to work independently with minimal supervision. Strong analytical, pattern-recognition, and problem-solving skills. Ability to communicate technical issues clearly to internal customers, peers, managers, and partner teams. Willingness to participate in an on-call rotation and provide occasional after-hours support. Bachelor’s degree in a relevant field or at least five years of relevant IT experience. At least five years of progressive experience in an IT or application-support environment.

Nice to Have Skills & Experience

Experience supporting Blue Yonder in a warehouse, logistics, distribution, or supply-chain environment.

Understanding of core warehouse workflows, including:

Receiving Putaway Inventory management Picking Packing Shipping Experience supporting WMS integrations and related warehouse applications. Experience with warehouse robotics or automation, particularly Locus Robotics. Previous experience supporting technology for companies such as DHL, FedEx, UPS, or another large logistics or distribution organization. Experience developing monitoring tools, automated diagnostics, or proactive support solutions. Knowledge of database architecture, distributed infrastructure, and network technologies. Experience mentoring junior application-support professionals. Relevant certifications such as ITIL, Oracle, IBM, or Microsoft are helpful but not required.

Job Description

Our client is seeking a seasoned Senior Application Support Engineer to provide production support for its Blue Yonder Warehouse Management System environment. This person will manage application incidents, troubleshoot complex production issues, perform root-cause analysis, and support assigned technical projects and system upgrades.

The ideal candidate will have strong hands-on experience supporting Blue Yonder WMS, formerly JDA, along with solid SQL troubleshooting skills. This is a senior-level position requiring someone who can independently diagnose issues, analyze trace logs, work across technical and operational teams, and communicate effectively during time-sensitive warehouse incidents.

The broader role includes supporting, administering, maintaining, installing, and upgrading WMS and related applications. It may also involve developing technical solutions and support tools, documenting application processes, participating in disaster-recovery exercises, and mentoring less-experienced team members.

Key Responsibilities

Pick up, investigate, and resolve production incident tickets related to Blue Yonder WMS. Troubleshoot application, database, integration, and system issues affecting warehouse operations. Analyze Blue Yonder trace logs and other technical logs to identify failures and determine appropriate resolutions. Use SQL to investigate data issues, validate application behavior, and support production troubleshooting. Perform detailed root-cause analysis for recurring incidents and formal problem tickets. Develop corrective actions that reduce repeat incidents and improve application stability. Support Blue Yonder upgrades and migrations across supported releases. Assist with application testing, regression testing, deployment, cutover, and post-production stabilization. Configure and install WMS software and related applications in accordance with change-management policies. Participate in assigned technical projects involving application enhancements, upgrades, performance, monitoring, and support processes. Develop documentation, runbooks, release notes, support procedures, and user materials. Work cross-functionally with warehouse operations, BUIT, ITS, vendors, developers, infrastructure teams, and other application-support groups. Communicate incident status, technical findings, risks, and resolution plans to both technical and business stakeholders. Help develop proactive monitoring, diagnostic tools, and process improvements. Support production issues outside normal business hours when necessary. Participate in an on-call rotation approximately once every six weeks. Assist with disaster-recovery planning and exercises. Provide guidance and technical support to junior team members when needed.

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