Secret Customer Technical Support Specialist (Help Desk)

Required Skills & Experience

• 2–5 years of IT, help desk, desktop support, or related technical support experience
• Active Secret clearance
• Active IAT Level II certification
• High School Diploma
• Experience installing, maintaining, and administering systems in LAN/WAN environments
• Familiarity with DoD networking and security accreditation requirements
• Experience troubleshooting user connectivity and technical issues
• Experience supporting Active Directory/user account management
• Strong verbal communication and customer service skills

Nice to Have Skills & Experience

• Bachelor’s degree
• Experience with Remedy or another ticketing system
• Knowledge of IP address management
• Experience with Video Teleconferencing (VTC)
• Experience developing or maintaining SOPs

Job Description

Insight Global is seeking a Secret Customer Technical Support Specialist (Help Desk) to support a federal program in Dahlgren, VA. This individual will provide onsite desktop and help desk support, troubleshoot user connectivity and account issues, support Active Directory user management, assist with IP address assignments, and track technical issues through a ticketing system. The candidate must have 2–5 years of IT/help desk experience, knowledge of LAN/WAN environments and DoD networking/security requirements, and strong communication skills when supporting end users. Candidates must also hold an active Secret clearance and an active IAT Level II certification. The pay for this role ranges from $20-$33/hour, based on experience.