Scheduling Coordinator - CCLCON

Required Skills & Experience

3-4+ years of customer service, scheduling, dispatching, or administrative work -- Good customer facing background Reliable and motivated for multi-tasking and new work Ability to learn new applications quickly/high computer literacy. Strong organizational skills Great communication (written and verbal) Ability to multi-task and prioritize tasks

Nice to Have Skills & Experience

Telecom Experience

Job Description

A client in Arlington Heights, IL is looking for a customer service representative to join their team. AT&T Technicians are unionized so there are restrictions for how long/what they can do when on site for a job at a customer. In the event a technician is having trouble with the fiber and cannot complete the install, a trouble ticket is opened with this team. This team either works in the capacity of customer service registration, where they will call customers to have them register their building address number into their Salesforce database so AT&T can go ahead and complete the install. They will be closing roughly 40 tickets a day so can expect to be on the phone often. They will also be trained on calling 3rd party vendors, requesting quotes for these locations to complete the fiber work. They will then collect their quotes, schedule the install, follow up to make sure they went on site and did the site survey, completed the install, received completion pics/paperwork and then upload all the information into Salesforce.