Scheduling Coordinator

Required Skills & Experience

• Prior experience working within a telecommunication role or customer service.
• Experience in data entry.
• Familiarity with Microsoft Office products – site surveys are in Excel, and they will be working heavily with Excel.
• Must provide customer and client satisfaction to all individuals you speak with
• Exhibit the ability to work within a team environment while maintaining individual performance goals and expectations.
• Prior experience in using effective organizational skills and the ability to prioritize and adapt to a fluctuating workload.

Job Description

Insight Global is looking for an additional consultant to support one our customers located in Arlington Heights, IL. This team supports enterprise customers through its whole lifecycle: installing new equipment, upgrading legacy equipment and retiring equipment that has reached end of life. Each customer has its own process, for example:

• Legacy equipment upgrades: swapping out older equipment across a large financial-services site footprint
• New equipment installs: rolling out equipment to new and existing retail locations
• Equipment retirement: decommissioning, removing and closing out end-of-life equipment for a healthcare provider Every customer goes through the same core stages: order intake, site readiness, equipment ordering and shipping, dispatch and scheduling, install or de-install, and closeout. The steps, approvals and hand-offs inside each stage are different for every customer. Orders and cases are tracked in Salesforce. Performance is measured the same way for all customers, with workload weighted by site volume and process complexity:
• On-time performance against the customer’s requested dates
• Share of sites completed on the first attempt
• Time from start to finish for each site Insight Global resources work alongside our client's team to deliver this work across several customers at once.