Sales Support Coordinator

Job Description

nsight Global is seeking three Customer Audit / Sales Support Coordinators to support AT&T’s FirstNet eligibility audit program. These resources will own the customer-facing coordination portion of the audit process, working closely with FirstNet customers, Sales, and the Compliance team to keep assigned accounts progressing through eligibility audits.

Responsibilities

Manage an assigned portfolio of FirstNet customer accounts undergoing eligibility audits Contact customers and explain the eligibility audit process and why their account is being reviewed Clearly communicate what information or documentation is required Answer customer questions and help guide them through the process Establish clear deadlines for customer responses Proactively follow up and hold customers accountable to agreed-upon timelines Gather required information and documentation from customers Partner closely with the Compliance team throughout each audit Coordinate with AT&T Sales when additional customer support or clarification is needed Maintain accurate notes, status updates, and follow-up activity in ServiceNow Manage multiple customer accounts and deadlines simultaneously Escalate eligibility-related questions or concerns to Compliance Drive customer responsiveness and help prevent audits from stalling

Skills and Requirements

Strong customer-facing communication Customer service, sales support, account coordination, customer success, or similar experience Strong organization and follow-up Ability to manage multiple customer accounts and deadlines Comfortable setting expectations and holding customers accountable to timelines Ability to clearly explain processes and requirements Strong relationship-management skills Strong documentation and attention to detail Ability to coordinate across customers, Sales, and Compliance teams Federal/public sector experience Telecommunications experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.