REMOTE ServiceNow Product Manager

Required Skills & Experience

Bachelor's degree in Business Administration, Information Technology, Human Resources, Finance, or related field.

• 5+ years of experience in Product Management, Shared Services, Business Analysis, or ServiceNow-related roles.
• Experience working with cross-functional stakeholders.
• Strong communication, facilitation, and prioritization skills.
• Experience defining and managing product roadmaps.
• Demonstrated ability to develop deep expertise in business operations and translate complex business processes into scalable technology solutions.
• Experience supporting Human Resources, Finance, Legal, Procurement, Shared Services, or Enterprise Service Delivery organizations.
• Experience performing business process analysis, process mapping, workflow optimization, and service delivery transformation.
• Strong understanding of compliance, audit, governance, and regulatory considerations affecting corporate service functions.
• Proven ability to build credibility with senior business leaders and become a trusted advisor on process improvement and digital transformation.
• Demonstrated success leading cross-functional initiatives across multiple business domains.

Nice to Have Skills & Experience

ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR), ServiceNow Legal Service Delivery (LSD) Accredited Professional, NetSuite Certified Associate is a plus.

Job Description

A client of Insight Global is seeking a ServiceNow Product Manager to own the Business Shared Services ServiceNow portfolio supporting HR, Finance, Legal, and other corporate functions. This individual will act as the primary liaison between business stakeholders and the ServiceNow platform team, driving roadmap strategy, prioritization, process improvement, onboarding, and adoption across these business units. This is not a hands-on configuration role. Instead, the ideal candidate will have strong ServiceNow knowledge coupled with the ability to gather requirements, understand complex business processes, partner with stakeholders, translate workflows into product requirements, and guide Business Analysts and development teams through execution. The person will essentially become the business owner for these ServiceNow implementations and ensure successful onboarding, automation, and adoption across shared services functions.