Jobs in the United States

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Added 1 min ago
Data Center Controls Engineer, Advanced Technology and Innovation
Google
Sunnyvale, CA · Atlanta, GA · Austin, TX · Kirkland, WA · New York, NY · Reston, VA · San Francisco, CA
…data centers into the future. Our lab mirrors a research and development department -- cutting-edge strategies are born, tested and tested again. Along with a team of great minds, you take…
Added 7 mins ago
Associate Software Engineer
Highmark Health
Boise, ID
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 7 mins ago
Senior Telecom Engineer
Maximus
Boise, ID
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 7 mins ago
Director - Customer Response Engineering
Trellix
Boise, ID
Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem…
Added 22 mins ago
G
Senior Preconstruction Manager
GPAC
St Louis, MO
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 24 mins ago
J
Senior Machine Learning Engineer
Jobgether
Remote, United States
- $134,400 to $168,000 USD / year
The Senior Machine Learning Engineer will develop and scale advanced machine learning solutions that transform complex operational data into accurate, reliable customer experiences. In this…
Added 25 mins ago
G
Senior Preconstruction Manager
GPAC
Oregon City, OR
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 26 mins ago
G
Senior Preconstruction Manager
GPAC
Albany, GA
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
…Manager, or Engineering Manager. A strong prior track record as a senior/staff-level backend…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Dallas, TX
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Fort Collins, CO
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Livingston, NJ
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Helena, MT
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Richmond, VA
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Walker, MI
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 28 mins ago
G
Senior Preconstruction Manager
GPAC
Bowling Green, KY
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 42 mins ago
F-15 Mission Systems Software Engineer (Associate, Experienced, & Senior)
The Boeing Company
Berkeley, MO
The Boeing Company is looking for a Software Engineer (Associate, Experienced, & Senior) to join the F-15 Mission System Software Development Team located in Berkeley, MO. This position…
Added 45 mins ago
FA
Civil Engineer
Federal Aviation Administration
FAA Nationwide-Selectee Remains in Current Duty Location
- $95,489 to $148,037 USD / year
This position serves as a regional office senior Civil Engineer and lead project engineer for the Office of Airports (ARP), New York Airports District Office in the Eastern Region, in…
Added 55 mins ago
J
Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Our partner is looking for a Vice President, Cloud Platform Engineer based in the United…
Added 55 mins ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
This is a senior technical leadership opportunity for an experienced software engineer to shape the architecture and evolution of products that support large-scale connected device…
Added 55 mins ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
…responsible for developing high-level strategies to support development efforts to achieve Department of Veterans Affairs (VA) wide business objectives. The incumbent will supervise…
Added 1 hour ago
AM
GENERAL ENGINEER
Air Mobility Command
Scott AFB, IL
- $128,967 to $167,663 USD / year
AMC Program Manager and Senior Engineer for renovation of base facilities.
Added 1 hour ago
EE
IT Specialist (Systems Analysis/Applications Software)
Equal Employment Opportunity Commission
Washington, DC
- $143,913 to $187,093 USD / year
…Opportunity Commission (EEOC). If selected, you will serve as the Senior Applications Platform Engineer, in support of the agency's ARC application…
Added 1 hour ago
AF
SUPERVISORY COMMUNITY PLANNER
Air Force Special Operations Command
Cannon AFB, NM
- $106,437 to $138,370 USD / year
…exercising control over nonsupervisory employees within the Civil Engineer Squadron Portfolio Optimization…
Added 1 hour ago
DO
IT SPECIALIST (INFOSEC)
Department of the Air Force
Peterson AFB, CO
- $109,246 to $142,022 USD / year
Provides guidance to the test and evaluation community, and the program community for the completion of engineering, development, and sustainment activities in support of verification of…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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