Jobs in the United States

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Added 1 min ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Helena, MT
- $79,200 to $209,500 USD / year
–Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 1 min ago
Lead Release Train Engineer
Humana
Helena, MT
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 1 min ago
Software Engineer
Teradata
Helena, MT
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 1 min ago
Software Engineer, Infrastructure - Central Growth
Meta
Helena, MT
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 1 min ago
Senior Telecom Engineer
Maximus
Helena, MT
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 1 min ago
EG
QA Automation Engineer
Eliassen Group
Helena, MT
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 1 min ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Helena, MT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 3 mins ago
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Quality Engineer - Manufacturing Job
GPAC
San Antonio, TX
- $70,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 4 mins ago
G
Quality Engineer - Manufacturing Job
GPAC
Seguin, TX
- $70,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 4 mins ago
G
Quality Engineer - Manufacturing Job
GPAC
Pleasanton, TX
- $70,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 4 mins ago
G
Quality Engineer - Manufacturing Job
GPAC
San Marcos, TX
- $70,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 4 mins ago
G
Quality Engineer - Manufacturing Job
GPAC
Kerrville, TX
- $70,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 7 mins ago
Project Manager - Water/Wastewater 1 Job Details | Black & Veatch Family of Companies
Black & Veatch
Las Vegas, NV
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
Added 7 mins ago
HIRING EVENT-11/16/26-Machine Operator 2-Days/Nights
United States
…They need to be familiar with the manufacturing change-over process. Operator 2’s must be flexible and have the ability to operate other equipment in the facility as needed. This job…
Added 7 mins ago
Manufacturing Engineer I
Panasonic North America
Sparks, NV
Must possess engineering skills (process development/improvement, troubleshooting, data analysis, tolerancing, MPI’s).
Added 7 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Carson City, NV
- $79,200 to $209,500 USD / year
–Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 7 mins ago
Intern - Marketing Operations
Acxiom
Carson City, NV
Participate in team meetings and contribute to discussions regarding campaign performance, process improvements, and best practices.
Added 7 mins ago
Lead Release Train Engineer
Humana
Carson City, NV
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 7 mins ago
Platform Engineer - Remote
SitusAMC
Carson City, NV
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 7 mins ago
Software Engineer
Teradata
Carson City, NV
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 7 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Carson City, NV
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 7 mins ago
Senior Telecom Engineer
Maximus
Carson City, NV
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 7 mins ago
Lead Engineer
PwC
Las Vegas, NV
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 7 mins ago
Senior Lead Engineer
PwC
Las Vegas, NV
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 7 mins ago
EG
QA Automation Engineer
Eliassen Group
Carson City, NV
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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