Jobs in the United States

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Added 4 mins ago
Mid Level/Senior Application Security & Akamai Onboarding Engineer
Insight Global
Woonsocket, RI
We are looking for a Senior Akamai Engineer to lead the onboarding and security of applications onto the Akamai platform.
Added 15 mins ago
AM
Senior Systems Administrator
Astro Mechanica
San Francisco, CA
- $140,000 to $170,000 USD / year
You’re the engineer who keeps our systems secure, reliable and running smoothly behind the scenes. You design things properly the first time, automate anything you do twice, and document…
Added 19 mins ago
Security Engineer II, AppSec Stores, Stores Security
Amazon.com Services LLC
Seattle, WA
As a Security Engineer, you will collaborate with software development teams to ensure we keep our customers safe while developing these novel services. In a given day, you might be…
Added 27 mins ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 50 mins ago
Senior Telecom Engineer
Maximus
Bismarck, ND
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 1 hour ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
We are seeking a highly motivated and experienced Flight Test Engineer with a focus on developmental testing of a full range of Sub-sonic to Hypersonic systems. You will collaborate closely…
Added 1 hour ago
Mission Manager / Systems Engineer II
Lodestar
Los Angeles, CA
At Lodestar, as a Mission Manager / Systems Engineer II, you will own the success of a defence space mission from concept through to flight. You will be the single point of accountability…
Added 1 hour ago
C
AI Operations Engineer
Coast
NY
- $150,000 to $180,000 USD / year
…as one of two AI Operations Engineers, reporting to our AI…
Added 1 hour ago
Senior SIP Engineer
Telegent, Inc.
Pleasant Grove, UT
Have set up and configured SBCs: topology hiding, transcoding, security, and interop
Added 1 hour ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
California, CA
- $187,000 to $225,000 USD / year
- Run customer deployments and pilots, troubleshoot integrations in customer environments, and lead technical sessions with security and IT teams.
Added 1 hour ago
Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
We are seeking a highly motivated and experienced Flight Test Engineer with a focus on developmental testing of a full range of Sub-sonic to Hypersonic systems. You will collaborate closely…
Added 1 hour ago
O
Lead Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…Oracle's Cloud Infrastructure. You should be both a rock-solid lead developer, curious problem solver, a distributed systems generalist and/or skilled Linux engineer with Systems triage…
Added 2 hours ago
Materials Science Post-Bachelor's Engineer
Los Alamos National Laboratory
Los Alamos, NM
The MST-8 Materials Scattering Team is seeking a post-bachelor's engineer to support in situ microstructural characterization using neutron and synchrotron X-ray sources. The successful…
Added 2 hours ago
Lead Senior Cloud Platform Engineer
Stanley Martin Homes, LLC
Reston, VA
A day in the life of a Lead Senior Cloud Platform Engineer begins with partnering with application, data, AI, and infrastructure teams to ensure cloud platforms are enabling the secure,…
Added 2 hours ago
Software Engineer, Lead
The MITRE Corporation
Aberdeen, MD
…improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and…
Added 2 hours ago
UG
Principal Data Engineering - Remote
UnitedHealth Group
Minnetonka, MN
- $112,700 to $193,200 USD / year
The Principal Data Engineer is a senior individual contributor responsible for designing, building, and scaling enterprise data platforms and data pipelines. This role combines cloud-based…
Added 2 hours ago
UG
Senior Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer on the OCPN Cloud Platform Team, you will drive the architecture, technical design, development, delivery, and operationalization of cloud-native, resilient,…
Added 2 hours ago
AL
Senior Data Engineer
Absentia Labs
San Francisco, CA · Boston, MA · New York City, NY · Seattle, WA · San Jose, CA · Austin, TX
- $125,000 to $160,000 USD / year
As a Senior Data Engineer, you will own the design and evolution of Absentia Labs’ biomedical data platform. You will operate with a high degree of autonomy, making long-horizon…
Added 3 hours ago
CB
Senior Data Engineer
Commercial Bank of California
United States
- $135,000 to $170,000 USD / year
The Senior Data Engineer is responsible for designing, building, and operating scalable, secure data platforms that power enterprise analytics, reporting, and advanced data use cases,…
Added 3 hours ago
Systems Engineer
Koniag Government Services
Fort Lee, VA
Koniag Management Services, a Koniag Government Services company, is seeking a Systems Engineer to support KMS and our government customer at Fort Lee, VA. This position requires the…
Added 3 hours ago
Financial Operations Engineer
Koniag Government Services
Chantilly, VA
Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Financial Operations Engineer to support KITS and our government customer. The position is Hybrid (remote and the…
Added 3 hours ago
Identity Federation & PKI Engineer (Hybrid)
Koniag Government Services
Washington, DC
The Identity Federation & PKI Engineer serves as a core technical expert responsible for supporting designs from the ICAM Lead, Entra and Okta developers implementing, securing, and…
Added 3 hours ago
Cloud Compliance Officer
Koniag Government Services
Washington, DC
Microsoft Certified: Azure Security Engineer Associate
Added 3 hours ago
AWS Certified Solutions Architect - Associate
Koniag Government Services
Nashville, TN
…architecture solutions that enhance the performance, reliability, and security of Call Center operations. Ability to obtain a government security clearance may be required to support Koniag…
Added 3 hours ago
AI Security Engineer - Mid
Koniag Government Services
Washington, DC
The ideal candidate is a technically proficient AI security professional with demonstrated hands-on experience developing and integrating AI and machine learning solutions within complex…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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