Jobs in the United States

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Added 3 mins ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
Lead assessment efforts to measure the impact of Student Affairs programs and initiatives, using data to inform decision-making and continuous improvement.
Added 4 mins ago
J
Workforce Intelligence Sales Executive
Jobgether
Remote, United States
- $110,000 to $176,000 USD / year
…cross-functional specialists, you will identify new opportunities, lead consultative discussions, and develop compelling business cases for workforce transformation initiatives. You will…
Added 4 mins ago
J
Sr. Deal Desk Manager
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
As Sr. Deal Desk Manager, you will lead the development and execution of commercial operations processes that support complex B2B technology and SaaS transactions. You will serve as a…
Added 4 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
As a Senior Manufacturing Manager, you will lead strategic manufacturing and supply chain transformation initiatives, driving operational excellence across a complex, multi-site…
Added 4 mins ago
Senior Director, Engineering - ICM
Jobgether
Remote, United States
As Senior Director of Engineering for Incentive Compensation Management (ICM), you will lead the engineering organization responsible for developing and scaling a mission-critical…
Added 4 mins ago
RevOps Analyst
Jobgether
Remote, United States
…and Customer Experience teams, transforming complex business data into actionable insights that drive predictable revenue growth. Your responsibilities will span pipeline reporting, sales…
Added 4 mins ago
Director, GTM Operations
Jobgether
Remote, United States
As Director of GTM Operations, you will lead the strategy, systems, processes, and analytics that support and optimize a global go-to-market organization. You will play a pivotal role in…
Added 4 mins ago
J
Director, Client Services
Jobgether
Remote, United States
- $140,000 to $185,000 USD / year
This is a senior leadership opportunity for an experienced client services professional to lead a multidisciplinary project management team and deliver an outstanding client experience. You…
Added 4 mins ago
J
Account Executive, Automotive
Jobgether
Remote, United States
- $95,000 to $120,000 USD / year
…take ownership of the entire sales cycle, from prospecting and lead generation to discovery, product demonstrations, negotiations, and closing deals. Through a consultative sales approach,…
Added 5 mins ago
IF
Part time - ABA Case Supervisor -School and Home Setting
Institute for Applied Behavior Analysis
Los Angeles, CA
- $70,000 to $76,000 USD / year
- Part-time
This is an incredible opportunity to work as a Program Lead case supervisor with clients in the Los Angeles area. Utilize your skillset to help children and families, not only by designing…
Added 6 mins ago
OH
Operations & Organizing Specialist
ORGANIZED HUMAN LLC
New York, NY
- $25 to $28 USD / hour
…fast-track high performers toward becoming a specialist or lead on the team. The 120-150-180 IDP will be crafted using data from previous performance reviews and evaluations to outline a…
Added 8 mins ago
Paycor Client Sales - Retirement
Paychex
UNAVAILABLE
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Mid-Market Sales Consultant (T)
Paychex
Fort Worth, TX
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Mid-Market Sales Consultant (T)
Paychex
San Antonio, TX
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Mid-Market Sales Consultant
Paychex
Corpus Christi, TX · Laredo, TX
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Mid-Market Sales Associate
Paychex
Irving, TX
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Channel Sales Associate - CPA
Paychex
Athens, GA
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Channel Sales Associate - CPA
Paychex
Lawrenceville, GA
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
Channel Sales Associate - CPA
Paychex
Colorado Springs, CO
…Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better…
Added 8 mins ago
RT
Rental Management Trainee
Ryder Truck Rental, Inc. (Employer-Payroll)
United States
- $55,000 USD / year
Sales & Marketing – Drive revenue through inbound sales, outbound solicitation, and lead generation for rental, lease, and used vehicle sales
Added 9 mins ago
Cardio Invasive Specialist - Cardiovascular Lab
Presbyterian Hospital
United States
Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
Added 10 mins ago
Process Improvement Analyst
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Lead Process Improvement Analyst: $99,500 - $132,600
Added 10 mins ago
Associate Director of Research and Evaluation
Kansas State University
Manhattan, KS
Added 11 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
This individual will lead the following: troubleshoot problems and assist in planning maintenance activities to prevent equipment failures; train employees on changing manufacturing and…
Added 11 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
This individual will lead the following: troubleshoot problems and assist in planning maintenance activities to prevent equipment failures; train employees on changing manufacturing and…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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