Jobs in the United States

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Added 1 hour ago
Business Intelligence Analyst
The Odom Corporation
Vancouver, WA
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)
Added 2 hours ago
SO
Traffic Tech (Engineer Technician Senior) - Mason City
State of Iowa
Mason City, IA
- $29.69 to $45.21 USD / hour
The District 2 Office with the Iowa Department of Transportation is looking to hire a Traffic Tech (Engineer Technician Senior) to help assist in traffic engineering studies! You will help…
Added 2 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 2 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 2 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 2 hours ago
Research Associate
Insight Global
Pittsburgh, PA
The Research Associate will collect face and body data gathered from large-scale capture domes and VR headsets by:
Added 3 hours ago
Data Engineer, Clinical Operations
Bristol Myers Squibb
Princeton, NJ
…MLflow; Databricks certification (e.g., Databricks Certified Data Engineer Associate/Professional) is a strong…
Added 3 hours ago
PC
Instructor, Electricity/Electronics-Tenure Track - EXTENDED
Peralta Community College District (CA)
Oakland, CA
- $34.69 to $46.85 USD / hour
Possession of an associate’s degree from an accredited college or university and six years of experience in the electrical trade (including work as an engineer, journey-level electrician,…
Added 4 hours ago
Sr. Associate, Software Engineering 1
L3Harris Technologies
Carlsbad, CA · Salt Lake City, UT
L3Harris is seeking a Software Engineer focused on system software development for embedded devices and communication systems. This role contributes across the full software development…
Added 4 hours ago
A
Failure Analysis Engineering Technician/Engineer
Actalent
Plano, TX
- $38.5 to $50 USD / hour
We are looking to hire a Failure Analysis Engineering Technician/Engineer to play a key role in diagnosing, repairing, and validating complex electronic products from the finished unit down…
Added 4 hours ago
Staff Engineer
Audacy
Houston, TX
Audacy is seeking a talented Regional Staff Engineer to join our Houston-based engineering team. This hands-on role is ideal for a proactive professional with robust radio broadcast…
Added 4 hours ago
Associate Product Manager
Tint
Remote, United States
We're hiring an Associate Product Manager to support one of our largest and most operationally complex product programs. You'll report to the Staff Product Manager who owns the program, and…
Added 4 hours ago
SL
Systems Administrator, Systems & Application IT
Salt Lake Community College (UT)
Salt Lake City, UT
- $87,499.54 to $97,842.27 USD / year
Serves as a senior-level technical support resource within a team responsible for maintaining and supporting server systems. Identifies, analyzes, and resolves complex hardware and software…
Added 4 hours ago
QA
Lead Facilities Technician
Quality Agents
Gaithersburg, MD
- $40 to $49 USD / hour
Act as the first escalation point for alarms, excursions and equipment failures on the shift: decide on containment, call in support and keep the client's facility management informed.
Added 4 hours ago
Senior Salesforce Technical Lead
Amgen Inc.
Remote, United States
Let’s do this. Let’s change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve…
Added 5 hours ago
IG
Senior Tech Support - (Mac/Windows) Onsite
Insight Global
Virginia Beach, VA
- $137,000 USD / year
Senior Technical Support Engineer, Mac & Windows
Added 5 hours ago
Vehicle Management System (VMS) Requirements Engineer - Associate
The Boeing Company
Hazelwood, MO
Boeing Defense, Space & Security (BDS) Air Dominance has an exciting opportunity for an Associate Vehicle Management System (VMS) Requirements Engineer to join the VMS Requirements team…
Added 5 hours ago
UG
Associate Software Engineer
UnitedHealth Group
Minneapolis, MN
- $60,200 to $107,400 USD / year
Support model lifecycle and MLOps practices, including model selection, versioning, deployment automation, CI/CD integration, and secure management of secrets, keys, and model endpoints
Added 5 hours ago
UG
Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
Columbia, MD
- $112,700 to $193,200 USD / year
Cloud security certifications (e.g., AWS Certified Security - Specialty, Microsoft Certified: Azure Security Engineer Associate)
Added 5 hours ago
DO
Associate Construction Analyst
Department of General Services
CA
- $9,137 to $11,435 USD / month
Under the direction of the Senior Civil Engineer, the Associate Construction Analyst (ACA) is responsible for overseeing the construction of capital outlay projects, budgeting, planning,…
Added 5 hours ago
QA
Facilities Technician
Quality Agents
Gaithersburg, MD
- $34 to $42 USD / hour
Maintain the chillers, boilers, plant steam, heating hot water, glycol and other plant utilities that supply the clean systems, and support the UPS, normal and emergency power systems.
Added 5 hours ago
Senior Engineer, Business Intelligence
Walton Enterprises
Bentonville, AR
Walton Enterprises is seeking a skilled, highly motivated and entrepreneurial individual to join the team as a Senior Engineer, Business Intelligence. The ideal teammate will have the…
Added 5 hours ago
BIM Intern (Summer 2027)
Arup
New York, NY · Newark, NJ
Develop engineer’s concepts and sketches into accurate models and drawings, through direct communications
Added 5 hours ago
Senior BIM Designer
Arup
San Francisco, CA
Develop civil engineer’s concepts and sketches into accurate models and drawings, through direct communications
Added 5 hours ago
Water Services Leader
Arup
San Francisco, CA
We are seeking a Water Services Leader to join Arup’s San Francisco office as an Associate - a leadership level that shapes our business through technical expertise, client leadership,…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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