Jobs in the United States

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Added 3 mins ago
Data Strategy & Governance -Director
PWC US
NY-New York, NY · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · TX-Dallas, TX · VA-Richmond, VA · MD-Baltimore, MD · NY-Rochester, NY · IL-Rosemont, IL · MA-Boston, MA · CA-Sacramento, CA · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · CA-San Francisco, CA · CA-Silicon Valley, CA · WA-Seattle, WA · SC-Spartanburg, SC · NY-Albany, NY · CT-Stamford, CT · FL-Tampa, FL · GA-Atlanta, GA · OK-Tulsa, OK · TX-Austin, TX · DC-Washington, DC · CO-Denver, CO · IA-Des Moines, IA · MI-Detroit, MI · NY-Buffalo, NY · NJ-Florham Park, NJ · TX-Fort Worth, TX · NC-Greensboro, NC · CT-Hartford, CT · TX-Houston, TX · IN-Indianapolis, IN · MI-Grand Rapids, MI · CA-Irvine, CA · FL-Jacksonville, FL · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · CA-Los Angeles, CA · AL-Birmingham, AL · AR-Fayetteville, AR · NY-Melville, NY · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · TN-Nashville, TN · US-Hybrid · LA-New Orleans, LA · OK-Oklahoma City, OK · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA
What You Must Have
Added 10 mins ago
RU
Sr. Data Engineer (Python, Pyspark, AWS)
Randstad USA
Charlotte, NC
- $60 to $65 USD / hour
We are seeking a highly skilled Senior Data Engineer to join an innovative technology-driven team. This is an exceptional opportunity to enhance your career within the Data and Analytics…
Added 12 mins ago
Data & Applications Engineer (Internal Candidates Only)
Washington Education Association
Federal Way, WA
The Data & Applications Engineer serves as WEA’s (Washington Education Association’s) technical lead for databases, data integration, and business application platforms. This position is…
Added 19 mins ago
Information Systems Security Engineer
The Aerospace Corporation
Colorado Springs, CO
…environment Cybersecurity. As an Information Systems Security Engineer(ISSE) (Information Systems Security Engineer Staff IV), you will be responsible for engineering and maintaining cyber…
Added 19 mins ago
Senior Project Engineer
DPR Construction
San Diego, CA · San Diego
Identifies and mitigates risks on projects through field analysis and the application of engineering solutions.
Added 31 mins ago
Physical Automation Engineer
Applied Materials
Santa Clara, CA · Santa Clara
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
Added 45 mins ago
Senior Turbomachinery Aerodynamic Engineer
Air Products and Chemical
Bethlehem, PA · Houston, TX
This position follows a hybrid work arrangement with four days per week in the office and requires minimal travel, typically less than 10%
Added 48 mins ago
Advanced Mechanical Design Engineer - Wheel and Brakes Structure
Aerospace
South Bend, IN
YOU MUST HAVE
Added 50 mins ago
EU
Senior Software Engineer
Experis USA
St. Louis, MO
- $75 to $95 USD / hour
Our client in the banking industry is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will be part of the engineering organization supporting the…
Added 52 mins ago
RF Device Engineer
The Aerospace Corporation
El Segundo, CA
…national security systems through scientific research and the application of advanced technologies. PSL has more than 150 specialized laboratories used to test, analyze, and troubleshoot…
Added 54 mins ago
Embedded Software Engineer-Level 3/4 (AHT)
DS - Advanced Weapons - Northridge
United States
Northrop Grumman’s Defense System's, Advanced Weapons Division is looking for an Embedded Software Engineer-Level 3/4, located in Northridge, CA. This role will be 100% on-site with no…
Added 56 mins ago
T
Value Engineering Manager
Tanium
Remote, United States
- $126,000 to $193,000 USD / year
…sales professionals. If you have experience working as a Value Engineer with a track record of successfully partnering with account teams, we would love to hear from…
Added 1 hour ago
Pricing & Monetization Associate
MongoDB
NY
This role is a hybrid / in-office role, with approximately three days per week in our New York City Office
Added 1 hour ago
Pricing & Monetization Associate
MongoDB
NY
This role is a hybrid / in-office role, with approximately three days per week in our New York City Office
Added 1 hour ago
RU
Sr. Data Engineer (Python, Pyspark, AWS)
Randstad USA
Charlotte, NC
- $60 to $65 USD / hour
We are seeking a highly skilled Senior Data Engineer to join an innovative technology-driven team. This is an exceptional opportunity to enhance your career within the Data and Analytics…
Added 1 hour ago
SI
Software Engineering LMTS
Salesforce, Inc.
CA · IN · TX
- $172,500 to $285,800 USD / year
As a Lead Software Engineer, you will shape the technical direction of systems supporting Salesforce’s global finance operations. You will work across ERP capabilities, cloud services,…
Added 1 hour ago
Software Engineering LMTS
Salesforce, Inc.
TX · IN
As a Lead Software Engineer, you will drive the design and delivery of enterprise finance solutions that power Salesforce globally. You will work across ERP applications, APIs,…
Added 1 hour ago
Design Engineer
Applied Materials
Albany, NY · Santa Clara, CA · Albany · Santa Clara
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
Added 1 hour ago
N
Sr. Quality Assurance Engineer
Nextern
Maple Grove, MN
- $100,000 to $140,000 USD / year
Understanding of ISO 14971 and application of risk management to product development and processes.
Added 1 hour ago
N
Principal Quality Assurance Engineer
Nextern
Maple Grove, MN
- $130,000 to $170,000 USD / year
Expert level knowledge and application of GMP, GDP
Added 1 hour ago
N
Global Sr. Quality Assurance Engineer
Nextern
Maple Grove, MN
- $100,000 to $140,000 USD / year
Expert level knowledge and application of GMP, GDP
Added 1 hour ago
Director, AI Security
Johnson & Johnson Services Inc. Legal Entity
Remote, United States
…lifecycle, ongoing AI security observability and monitoring, and AI application…
Added 1 hour ago
MT
Sr Metrology Process Engineer, Technology Development
Micron Technology
Albany
- $104,000 to $224,000 USD / year
JR101106 Sr Metrology Process Engineer, Technology Development
Added 1 hour ago
SMTS Engineer, Adv DRAM PI
Micron Technology
Boise
As a Process Integration Engineer, you will help improve the performance, yield, reliability, and manufacturability of ground breaking technology. You will apply deep expertise in…
Added 1 hour ago
Mechanical Design Engineer II
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Mechanical Design Engineer II? Then we're looking for you! Check out the job description and apply…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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Jobs in the United States