Jobs in the United States

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Added 10 mins ago
Principal Software Engineer
UST GLOBAL INC
Mason, OH
Role description Developer III - Software Engineer The Role We are seeking a skilled and motivated Software Engineer with 5-8 years of experience in designing, developing, and maintaining…
Added 11 mins ago
Software Engineer and Developer
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0240233 Software Engineer and Developer The Opportunity: As a back-end develop er, you can resolve a problem with a complete end-to-end solution in a fast, agile environment.…
Added 11 mins ago
Software Engineer 2 - Mobile Developer (iOS & Android)
U.S. Bank
Cincinnati, OH
Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability, and performance of systems/contexts affected when defining technical designs
Added 11 mins ago
Automation Developer Analyst
Altimetrik, Inc
Cincinnati, OH
DUTIES: Develop applications in the API side of the bank including s enhancement & coding new applications/APIs. Develop and manage Docusign components such as envelopes, templates,…
Added 11 mins ago
Sr Technical Security Product Owner (DevSecOps Engineering)
Humana
Columbus, OH
…product ownership - you can read a pull request, reason about an API contract, or sit in on an architecture review without needing a…
Added 11 mins ago
Summer 2027 AI Services and Platforms Software Engineer Graduate Intern
Highmark Health
Columbus, OH
Understanding of APIs, distributed systems, service orchestration, and API lifecycle management .
Added 12 mins ago
EG
Financial Crimes Quality Engineer
Eliassen Group
Cincinnati, OH
- $70 to $80 USD / hour
Our client seeks a Financial Crimes Quality Engineer to ensure the quality, accuracy, reliability, and performance of Financial Crimes applications and data supporting AML, CDD, CTR,…
Added 25 mins ago
Lead AI Engineer
Jobgether
Remote, United States
We are seeking an experienced Lead AI Engineer to drive the design, development, and deployment of advanced generative AI and agentic systems supporting mission-critical government…
Added 40 mins ago
M
Solution Architect, AI Business Solutions and Agents
Microsoft
United States
- $124,500 to $231,700 USD / year
…multi-agent orchestration, retrieval over enterprise data, tool and API integration (including Model Context Protocol), and connections to Dynamics 365, Dataverse and line-of-business…
Added 41 mins ago
M
Senior Software Engineer - AI Experiences, Monetization
Microsoft
NY · WA · Redmond, WA · New York · Redmond
- $119,800 to $261,000 USD / year
The team is looking for a Senior Software Engineer to drive technical solutions that advance artificial intelligence capabilities and engineering practices across the software development…
Added 42 mins ago
M
Software Engineer II - CTJ - Poly
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $102,100 to $219,200 USD / year
…Agent, Azure App Service (WebApps), Azure Functions, Azure API Management, and Azure Logic Apps. These services cater to thousands of developers across the globe to develop and manage Web,…
Added 1 hour ago
Software Engineer
Turing
Remote, United States
…automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and…
Added 1 hour ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…
Added 1 hour ago
Data Platform Developer
Kimley-Horn
Phoenix, AZ
We are seeking a Data Engineer to join our growing Data & Analytics team. This role is responsible for designing, developing, and maintaining data pipelines and enterprise data solutions…
Added 1 hour ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 1 hour ago
J
Sr Cyber Engineer
Jobgether
Remote, United States
- $120,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Cyber Engineer based in the United States.
Added 2 hours ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
…framework combines declarative configuration, reusable templates, API integration, and Oracle’s Redwood design system to help engineers build consistent cloud management interfaces. Our…
Added 2 hours ago
SU
Mobile / UI/UX Engineer
Stanbridge University
Remote, United States
- $115,000 to $150,000 USD / year
Stanbridge University is seeking a highly capable, product-minded Mobile / UI/UX Engineer to design, develop, and enhance our growing ecosystem of student-facing digital platforms.
Added 2 hours ago
Senior AI Engineer, Banking Technology
Citibank, N.A.
United States
Architecture: Experience designing API‑first, microservices‑based and event‑driven architectures, including data engineering patterns for AI systems.
Added 2 hours ago
Lead Software Engineer - Java, Microservices, MuleSoft & API Development (Remote)
CareFirst
Baltimore, MD
The Lead Software Engineer partners with Architects, Product Owners, Scrum Masters, Value Stream Managers, and business stakeholders to define solution roadmaps, establish technical…
Added 2 hours ago
EG
Lead Software Engineer
Eliassen Group
Rockville, MD
- $75 to $83 USD / hour
Working independently, the Lead Software Engineer will own development of software products, improve product quality throughout the software development life cycle, and mentor other…
Added 2 hours ago
Responsible AI Engineer Specialist
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 2 hours ago
Responsible AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 3 hours ago
Developer Advocate
Wafer
San Francisco, CA
At Wafer, we are building AI systems that automatically optimize inference workloads across silicon. Wafer is well funded and serves trillions of tokens a month for mission-critical…
Added 4 hours ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…

Insight Global

REMOTE Senior Amazon Connect Engineer

Baltimore, MD, United States

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Job details

Experience: 8+ years of cloud, application, integration, or contact-center engineering experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration, optimization, and production support of enterprise-scale Amazon Connect solutions. The engineer will build and optimize sophisticated contact-center functionality including call flows, routing, outbound campaigns, progressive dialing, conversational IVR, callbacks, and advanced voice capabilities. They will also develop integrations across AWS services, Salesforce/CRM platforms, APIs, and downstream data systems while driving platform scalability, security, reliability, monitoring, and performance. The ideal candidate brings deep hands-on Amazon Connect expertise and can lead complex production troubleshooting, technical design discussions, and engineering best practices across a large enterprise environment. This is a fully remote position, starting at a 6-month contract.

Day-to-Day:

Own the design, implementation, enhancement, optimization, and production support of enterprise Amazon Connect solutions
Design and optimize call flows, routing strategies, inbound/outbound calling, and advanced voice functionality
Own outbound campaigns and progressive dialer solutions from implementation through operational support
Build and support integrations between Amazon Connect, AWS services, Salesforce/CRM systems, APIs, and enterprise applications
Develop and troubleshoot Lambda-based and event-driven integrations
Optimize the platform for scalability, performance, reliability, security, and monitoring
Support contact records, real-time streaming, reporting, analytics, call recording, and downstream data processing
Lead troubleshooting and root-cause analysis for complex production issues involving routing, latency, stuck calls, call flows, and agent connectivity
Lead technical design reviews and establish engineering best practices
Partner across architecture, applications, infrastructure, operations, security, and business teams
Provide technical leadership and guidance to the broader engineering team

Skills and Requirements

8+ years of cloud, application, integration, or contact-center engineering experience
Strong hands-on Amazon Connect expertise, ideally 5+ years
Strong hands-on experience with the "Progressive Dialer" function, and the "Voice Data Storage" function
Bachelor’s degree in Computer Science, IT, Engineering, or related technical field
Enterprise-level experience designing, implementing, and supporting Amazon Connect environments
Strong experience with call flows, routing, inbound/outbound calling, and advanced voice capabilities
Strong AWS experience with Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, and KMS
Experience with CTR/contact records, Kinesis Data Streams, Amazon Data Firehose, and real-time data processing
Experience integrating Amazon Connect with Salesforce/CRM platforms, REST APIs, and enterprise applications
Experience with advanced Connect functionality such as priority routing, transfers, voicemail, callbacks, notifications, and hours-of-operation management
Experience with Contact Lens, call recording, transcription, analytics/reporting, monitoring, and sensitive-data/redaction concepts
Experience with Amazon Lex for conversational IVR/self-service
Development/scripting skills, preferably Python, including troubleshooting Lambda integrations
Infrastructure as Code experience with Terraform and/or CloudFormation, plus CI/CD
Master’s degree
Amazon Bedrock and/or Amazon Polly
Amazon Connect migration/modernization experience from legacy contact-center or CCaaS platforms
Salesforce Service Cloud Voice integration
Omnichannel voice/chat experience
AWS CLI experience
Experience integrating recordings, transcripts, and metadata into analytics or Voice-of-Customer platforms
Experience supporting contact-center platforms in regulated/security-conscious environments
AWS Certified Solutions Architect Professional or Associate
AWS Certified Developer Associate
AWS Certified Advanced Networking Specialty

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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