Remote Pharmacy Technician - CO or TX

Required Skills & Experience

• 1+ years experience working in a high volume pharmacy
• An active pharmacy technician license in good standing with Colorado or Texas, free of any disciplinary actions
• Ability to learn and operate a new pharmacy management system and other relevant equipment
• Ability to interpret, transcribe, and troubleshoot prescription information
• Ability to perform common math calculations

Nice to Have Skills & Experience

• Experience with specialty claims adjudication
• Experience submitting and managing Prior Authorizations and TAR's
• Experience with Fertility medications

Job Description

The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Pharmacy Technician team goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience.

As a Pharmacy Technician, you will use your advanced knowledge working in a pharmacy to prepare and submit third-party insurance claims using our custom-built pharmacy management system. Additional responsibilities will include troubleshooting complex cases. You'll also deliver extraordinary customer service while handling patient escalations via phone, text, chat, and email.

• High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs
• Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues
• Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction
• Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience
• Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction
• Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions
• Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
• Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues.