Remote Epic Willow Ambulatory Analyst III

Required Skills & Experience

• 5+ years of relevant experience
• Strong hands-on Epic Willow Ambulatory experience
• Epic Willow Ambulatory certification
• Epic Willow Inventory certification
• Strong application maintenance, troubleshooting, testing, enhancement, and optimization experience
• Ability to independently resolve complex Epic Willow/application issues Strong stakeholder-facing communication skills

Nice to Have Skills & Experience

• Pharmacy or pharmacy operations background
• Third-party pharmacy application/interface experience
• Automated pharmacy systems or robotic technology experience
• Experience facilitating stakeholder/end-user meetings and developing agendas
• Experience collaborating across multiple Epic application teams
• Experience sharing Willow knowledge and best practices with less-experienced analysts
• Strong Microsoft Office/Excel skills Epic implementation/go-live experience

Job Description

JJob Description:

Insight Global is seeking an experienced Application System Analyst III, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This person will join an established outpatient pharmacy applications team and provide advanced Epic Willow support across a mature but growing pharmacy environment. The role centers on production support, maintenance, optimization, troubleshooting, and enhancements rather than new implementation work. The ideal candidate is a certified Willow Ambulatory analyst who can independently tackle complex issues, partner directly with pharmacy stakeholders, and support Willow Inventory and connected pharmacy technologies.

Day-to-Day:

• Provide advanced support and maintenance for Epic Willow Ambulatory and associated pharmacy applications
• Independently troubleshoot complex Epic Willow application and workflow issues
• Manage a high volume of optimization requests, enhancements, testing, and application changes
• Analyze pharmacy operational needs and recommend application/workflow solutions
• Perform application configuration, testing, troubleshooting, documentation, and maintenance
• Support Epic Willow Inventory and related outpatient pharmacy workflows
• Support third-party pharmacy applications, integrations, automation, and robotic technology
• Facilitate meetings with end users and operational stakeholders
• Collaborate across Epic application teams, pharmacy operations, technical teams, and third-party vendors Share Willow expertise and best practices across the team