Remote Contact Center Engineer
- Remote, United States
From $75.89 USD / hour
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Job details
- Pay
- From $75.89 USD / hour
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
- Experience with administrator in RingCentral
- Experience scripting with Studio for Nice InContact/CXone
- Comfortable working in a complex environment with multiple projects occurring at the same time
Nice to Have Skills & Experience
- Healthcare experience
Job Description
An employer is seeking a Remote Contact Center Engineer for a contract role. This engineer will join a healthcare organization and assist with the company’s deployment and upgrade efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral. They will receive the design changes from the project lead, but they should be able to make the changes and script within CXOne. They may also have to run user training so the employees understand the new system works. Strong prioritization, communication and project management skills are required to be successful in the role.