Refresh Technician

Required Skills & Experience

• 2+ years of desktop support, IT support, or hardware deployment experience
• Computer imaging, configuration, deployment, or refresh experience
• Hardware and software troubleshooting
• Data backup, migration, or restoration experience
• Strong customer service and communication skills
• Ticketing and asset documentation experience
• Ability to lift 50 pounds
• Reliable transportation and consistent attendance

Nice to Have Skills & Experience

• ServiceNow or QuickBase
• Enterprise refresh or deployment projects
• Asset management or warehouse experience
• CompTIA A+ or Microsoft certification
• Experience with new-hire builds, data recovery, or office moves

Job Description

Insight Global is seeking an IT Refresh Technician to support a large enterprise technology environment in Smithfield, RI. This person will help employees transition to new computer equipment by preparing and deploying devices, transferring user data, troubleshooting technical issues, and ensuring equipment is properly tracked throughout the process. The ideal candidate is dependable, organized, and comfortable working directly with end users. This is a hands-on role that combines desktop support, hardware deployment, customer service, and IT asset management in a fast-paced environment.

Key Responsibilities

• Prepare, image, configure, and deploy laptops and desktops for employees
• Complete multiple scheduled device replacements each day while providing a positive end-user experience
• Coordinate directly with users before and during their scheduled technology refresh
• Back up and migrate files, applications, and other required user data from existing computers
• Troubleshoot hardware, software, and configuration issues associated with device deployments
• Support new-hire computer builds, employee moves, equipment replacements, and other hardware requests
• Reimage and prepare existing computers for redeployment when appropriate
• Package computers, monitors, peripherals, and related equipment for shipment or distribution
• Assist with recovering required data from returned or decommissioned devices
• Maintain organized inventory and storage areas for IT equipment
• Track hardware throughout its lifecycle and ensure retired equipment is properly documented and processed
• Maintain accurate tickets, technical notes, and asset information using systems such as ServiceNow and QuickBase
• Partner with end users and other IT support teams to resolve issues and keep scheduled deployments moving
• Escalate more complex technical issues when necessary and help ensure support expectations are met
• Assist with larger technology initiatives, including office moves, equipment deployments, system recovery efforts, and other IT projects
• Stay up to date on hardware, software, and processes relevant to the desktop support environment