Quality Governance Lead ATL

Required Skills & Experience

• Experience building or leading a QA governance model or QA practice.
• Strong knowledge of QA best practices, quality gates, and operating models.
• Proven ability to define QA metrics and dashboards.
• Experience establishing escalation paths and accountability.
• Solid understanding of test automation strategy.
• Strong stakeholder collaboration and communication skills. Experience building, leading, or transforming QA governance programs and testing organizations. Strong understanding of QA operating models, quality gates, release governance, and testing best practices. Demonstrated ability to establish quality metrics, KPIs, and reporting frameworks. Experience leading cross-functional initiatives and driving organizational change. Strong stakeholder management and executive communication skills. Proven ability to drive execution and accountability across multiple teams. Experience creating and operationalizing governance processes, standards, and frameworks. Experience managing complex initiatives with multiple stakeholders and competing priorities.

Nice to Have Skills & Experience

Retail, QSR, franchise, or multi-location business experience. International delivery or global program experience. Experience supporting large-scale technology transformations. Eggplant experience. Maestro experience. Experience working in hybrid QA, PMO, governance, or testing leadership environments.

• Ability to work onsite in Atlanta during the assessment phase.

Job Description

Overview

We are seeking an experienced QA Governance and Testing Program Lead to establish and mature quality governance practices across the International technology portfolio.

This role will partner closely with Product, Engineering, Business Stakeholders, and Testing teams to define quality standards, drive testing strategy, and ensure successful execution of quality initiatives across international applications and technology transformation efforts.

The ideal candidate combines expertise in QA governance and testing best practices with strong program delivery, stakeholder management, and operational execution skills. Success in this role requires the ability to not only define quality frameworks and roadmaps, but also drive adoption, accountability, and measurable outcomes across cross-functional teams

Key Responsibilities

• QA Governance & Strategy Assess current QA and testing practices across international applications and platforms. Establish and implement a minimum viable QA governance model. Define QA standards, testing best practices, and quality operating procedures. Establish quality gates, release readiness criteria, and decision frameworks. Define clear ownership, accountability, and escalation processes. Create a long-term roadmap for QA maturity and continuous improvement. Program Leadership & Execution Drive execution of testing strategies from planning through implementation. Lead cross-functional initiatives to improve quality processes and testing effectiveness. Facilitate governance forums, working sessions, and stakeholder alignment meetings. Develop action plans and ensure follow-through on commitments across multiple teams. Track risks, dependencies, decisions, and milestones related to testing initiatives. Drive accountability and remove blockers impacting delivery. Quality Metrics & Reporting Define quality KPIs, testing metrics, and governance reporting. Partner with stakeholders to develop dashboards and operational reporting. Use quality data to identify risks, trends, and improvement opportunities. Establish mechanisms for measuring testing effectiveness and organizational performance. Test Strategy & Innovation Define enterprise testing strategies and automation governance approaches. Champion shift-left testing principles and quality ownership. Evaluate testing tools and technologies and provide recommendations. Establish guidance around what should and should not be automated. Support continuous improvements in testing efficiency and quality outcomes. International Technology Initiatives Support testing governance for international technology programs and platform modernization efforts. Partner with business and technology teams supporting international market initiatives. Coordinate testing readiness across multiple stakeholder groups and workstreams. Help ensure consistent testing approaches across international applications and markets.

Compensation:

$65/hr to $75/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.