QA Manager

Required Skills & Experience

6+ years of Quality Assurance experience, including 2+ years in a QA Manager role. Proven experience directly managing QA professionals, including performance management, coaching, talent development, and accountability. Experience leading teams of QA Analysts, QA Engineers, or SDETs, ideally managing 10+ resources. Strong technical QA background, ideally with previous hands-on experience in test automation or as an SDET. Experience leading QA transformation initiatives, specifically transitioning teams from predominantly manual testing toward automation and modern quality engineering practices. Proven ability to drive results through others, establish accountability, and manage team performance. Strong understanding of test automation strategies, frameworks, coverage, effectiveness, and integration into the SDLC. Experience evaluating technical skill gaps, upskilling team members, and driving organizational change. Experience establishing QA standards, governance, testing processes, and measurable quality metrics. Ability to partner confidently with Development Managers, Product Leaders, and technical stakeholders. Experience managing testing efforts across multiple projects, applications, or delivery teams. Strong leadership presence with the ability to navigate difficult conversations, influence decisions, and balance empathy with accountability.

Nice to Have Skills & Experience

Experience managing both onshore and offshore QA resources. Experience implementing automation frameworks or modernizing legacy QA environments. Experience using automation tools or technology to improve reporting, team productivity, and QA efficiency. Experience measuring automation ROI, test coverage, defect trends, and release readiness.

Job Description

Insight Global is seeking a Manager, IT Quality Assurance for a leading organization focused on modernizing its technology and quality engineering capabilities. This individual will lead a team of QA professionals while playing a pivotal role in transforming the organization's testing practices from predominantly manual processes toward a more scalable, automation-driven quality engineering model. The ideal candidate is a technically credible people leader who understands QA automation, has successfully led teams through significant change, and knows how to drive results through others. This person will oversee approximately 10 onshore QA professionals while coordinating with additional offshore resources, focusing on talent development, technical upskilling, process improvement, and organizational accountability. This is an excellent opportunity for a leader who enjoys building high-performing teams, developing people, and driving meaningful transformation. The right individual will bring a combination of technical QA expertise, confident humility, strong stakeholder management, and the ability to challenge existing processes while maintaining a people-first leadership approach. This is a fulltime opportunity able to be worked remotely in the U.S.