Program Operations Coordinator

Job Description

A client of Insight Global in the healthcare technology sector is seeking a Program Operations Coordinator to assist with a growing startup company. This is the perfect role for someone who wants to learn how a MedTech company runs from the ground up - hands-on, fast-moving, and never the same day twice. You’ll keep devices moving, patients and providers supported, and the day-to-day of the business running smoothly, splitting your time evenly between the commercial operations and TN Heart Access, our Rural Health Transformation Program initiative in rural Tennessee. It’s a prominent, visible support function there: this person keeps contracts, invoicing, compliance documentation, and device supply moving so the clinical and community teams can stay focused on patients.

• Support the reprocessing, provisioning, and shipping of our devices, and help keep inventory and supply chain processes running accurately and on time
• Maintain accurate inventory and lot/serial-level records across all devices in circulation for audit-readiness
• Support patients and providers - troubleshooting device issues, answering calls, and remotely onboarding patients - and document issues to surface trends that inform process and product improvements
• Support provider- and patient-facing collateral, event logistics, and growth initiatives, and assist with day-to-day office operations as priorities evolve

TN HEART ACCESS (~50% CAPACITY)

• Manage device logistics and supply for the program, including provisioning, shipping, and inventory across all active counties
• Assist in troubleshooting, trend analysis, and patient and provider support for program partners and participants
• Own contracts, invoicing, and vendor coordination
• Support grant compliance documentation and cost-reimbursement reporting, including adjudication with finance and leadership

Skills and Requirements

• 1-3 years of experience in operations, logistics, supply chain, or a customer-facing role; recent graduates with strong internship experience are welcome to apply
• Bachelor’s degree
• Comfortable with ERP/inventory systems, CRM (HubSpot a plus), and Excel; comfort with contracts or vendor coordination is a plus
• Detail-oriented and process-minded: comfortable with the recordkeeping and follow-through this role’s audit-adjacent work requires
• Ability to juggle multiple workstreams at once

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.