Program Manager

Required Skills & Experience

Qualifications

5+ years of PCB/PCBA industry experience required. Strong understanding of PCB fabrication and PCBA assembly processes. Experience with NPI, product launches, prototype builds, and production ramp-up. Proven experience managing both customer relationships and manufacturing programs. Strong project management, negotiation, organization, and problem-solving skills. Excellent communication and customer-facing presentation skills. Ability to manage multiple projects and priorities in a fast-paced manufacturing environment. Proficiency with Microsoft Office.

Job Description

We are seeking an experienced Program/Account Manager to serve as the primary customer contact while managing PCB and PCBA manufacturing programs from initial quotation and new product introduction through production ramp and ongoing support. This role is ideal for someone who combines strong PCB/PCBA manufacturing knowledge with customer relationship and program management experience. You will work closely with customers, engineering, quality, supply chain, sales, and manufacturing teams to ensure programs meet quality, cost, delivery, and customer expectations.

Key Responsibilities

Serve as the primary point of contact for assigned customers and develop long-term relationships. Lead PCB/PCBA manufacturing programs from prototype and NPI through production ramp and sustaining operations. Coordinate cross-functional teams including engineering, quality, supply chain, procurement, production, and sales. Manage RFQs, quotations, pricing, project schedules, milestones, and customer deliverables. Monitor customer orders and production schedules to ensure on-time delivery. Identify and resolve issues involving manufacturing, quality, cost, supply chain, and delivery. Work with suppliers and contract manufacturers to meet quality and delivery expectations. Monitor account performance, profitability, KPIs, and customer satisfaction. Identify opportunities to grow existing customer accounts and support new business. Lead customer meetings, business reviews, project updates, and escalations. Support continuous improvement initiatives within the manufacturing process.