Program & Care Coordinator

Job Description

A client of Insight Global in the healthcare technology sector is seeking a Program & Care Coordinator to help grow and scale a grant funded health initiative across the state of Tennessee. This program is designed to engage at risk population for heart disease and enroll them into this program to give them access to a wearable ECG device to catch heart disease early and save lives. The Program & Care Coordinator is the second full-time seat on TN Heart Access and reports to the Program Director. Where the Program Director owns the award, the State relationship, and the participating practices, this role owns the patient journey: making sure every person who enrolls moves through screening, results, cardiology input, and follow-up at the right time, and that every step is captured accurately in the program's data. It's a role for a clinician with a real heart for patient advocacy who also takes genuine satisfaction in a clean, complete dataset. If you've worked as a clinical nurse coordinator or a clinical trial / research nurse coordinator, this will feel familiar.

CARE COORDINATION & PATIENT ADVOCACY

• Serve as the consistent, go-to contact for every enrolled patient, from enrollment through five years of follow-up
• Walk patients through each step of the program in plain language: what the wearable ECG is, how to wear and return it, how results come back, and what happens next
• Make sure patients get to the right appointments at the right time: support their scheduling of follow-up visits, cardiology consults, and re-monitoring, and close the loop on anything missed
• Drive patient adherence (full device wear, timely return, completed follow-up) and find and remove the barriers that get in the way, from transportation to cost to confusion about next steps
• Ensure urgent findings reach the treating PCP immediately, with the escalation documented
• Keep patients on their defined re-monitoring cadence and support retention across the five-year program
• Work hand-in-hand with practice staff (front desk, nurses, and PCPs) on patient-level questions so each patient's care keeps moving

DATA, DOCUMENTATION & REGISTRY ABSTRACTION

• Abstract the required data from each practice's EHR at every stage of the program: eligibility and enrollment, screening and results, follow-up, and recurring check-ins on a set cadence
• Confirm eligibility at enrollment against program criteria (age, documented comorbidities, and absence of qualifying cardiac symptoms) using the medical record
• Know where things live in the chart (problem lists, encounter notes, medications, labs, imaging, outside records) and navigate several EHR platforms across participating practices
• Request and track medical documentation from outside providers (specialists, hospitals, other clinics) when what's needed isn't in the primary chart
• Enter registry data accurately and on time; run quality checks, resolve gaps and discrepancies, and keep a clean audit trail
• Partner with our data and analytics lead to keep definitions consistent and support outcome reporting to the Tennessee Department of Health

Skills and Requirements

• Active clinical licensure required. RN strongly preferred; LPN or equivalent clinical licensure considered. Patients and PCPs need to trust the person walking them through results and next steps.
• 3-5 years in a clinical coordination role: clinical nurse coordinator, clinical research / trial nurse coordinator, nurse navigator, care manager, or similar
• Hands-on EHR fluency. You know where specific information lives in a chart and how to find it fast. Experience across multiple EHRs (e.g., Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks, NextGen) is a plus.
• Experience abstracting chart data for a registry, quality program, or clinical trial strongly preferred
• A patient advocate at heart: patient, warm, and clear, especially with older adults in rural communities
• Highly organized, able to manage a growing patient panel across multiple practices without anything slipping Cardiovascular, cardiac monitoring, or rural health experience is a plus

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.