Production Project Manager

Required Skills & Experience

5+ years of Customer Service, Account Management, Project Coordination, or Project Management experience within commercial printing, packaging, direct mail, fulfillment, or a related manufacturing environment. Experience managing multiple customer projects simultaneously, often balancing 6-7 active jobs with competing deadlines. Strong attention to detail and organizational skills with the ability to prioritize work in a fast-paced environment. Ability to remain calm under pressure while managing deadlines, production schedules, and customer expectations. Basic math skills and the ability to review quantities, specifications, pricing, and production requirements accurately.

Nice to Have Skills & Experience

EFI Pace

Job Description

Join a rapidly growing team as a Customer Service / Project Coordinator supporting print and bindery operations. This fully onsite position serves as the primary point of contact for assigned customer accounts, managing projects from order intake through final delivery.

Key Responsibilities:

Manage customer orders from start to finish, including job setup, job tickets, production coordination, and final shipment. Coordinate with production teams to ensure deadlines, drop dates, quality standards, and customer expectations are met. Create labels, track schedules, and monitor project progress throughout the production process. Communicate with customers and internal teams regarding timelines, changes, and project status updates. Work closely with a team of 15-20 project managers and customer service representatives to ensure smooth workflow and on-time delivery.

Position Details:

Full-time, fully onsite role. Flexible schedule driven by production demands and project completion. Combination of computer-based work and production floor interaction. Opportunity to grow within a fast-paced, rapidly expanding organization.

The salary for this position pays between $80,000-$100,000 based off skillset and experience