Principal Network Operations Engineer

Required Skills & Experience

-7+ years of experience within network engineering/operations -Expert-level network troubleshooting and packet analysis experience (e.g., Wireshark, Extrahop) -Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN and Wi-Fi -Hands-on experience with cloud networking (AWS, Azure, or GCP environments) -Experience with Palo Alto firewalls and modern security frameworks (SASE concepts) -Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies -Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba) -Experience with monitoring and observability tools, and operational automation -Proven experience supporting large, complex, global infrastructure environments -Strong leadership and communication skills, with ability to engage senior stakeholders -Experience driving incident resolution, root cause analysis, and prevention strategies

Nice to Have Skills & Experience

-Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred

Job Description

As a Principal Network Operations Engineer , you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Reporting to the Senior Manager of Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical infrastructure and services, while driving continuous improvement in operational resilience. You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents. Key responsibilities include:

-Lead triage and resolution of high-severity (P1/P2) network incidents across global environments -Proficiently put to use your technical skills while making use of available tooling and deep packet and trace analysis, as needed, with a goal to identify root cause and restore service rapidly -Act as escalation point for L1/NOC teams and coordinate major incident response activities -Drive permanent fixes by partnering with engineering and architecture teams -Participate in Operational Readiness and day-2 support readiness work to ensure successful high-quality support -Leverage automation and advanced tooling to improve detection, monitoring, and response times -Provide technical leadership, coaching, and guidance to junior engineers -Participate in on-call rotation and support a 24/7 operations environment